JOB SUMMARY

The Financial Aid Counselor II assists prospective and current students with all matters related to acquiring and maintaining financial aid.

DUTIES

Completes the verification process for students; verifies that the information provided on FAFSA correctly reflects the information on the IRS Tax Transcript
Reviews each ISIR file to determine if it needs to be loaded into PeopleSoft for review
Reviews student Satisfactory Academic Plan appeals; determines if progress has been made; suspends students and removes aid if no progress is made
Liaises with students as necessary via email, phone, or in person to keep them up-to-date with their status
Runs reports and queries
MARGINAL DUTIES

Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES

Direct Reports:

None
Delegation of Work:

N/A
Supervision Given:

N/A
KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

Understanding of federal and state regulations that govern financial aid eligibility in higher education and the related trends, issues, and accepted practices
Knowledge of relevant Department of Education websites, including COD, NSLDS. and FAA Access
Skills:

Good technical skills, including proficiency in MS Office and PeopleSoft
Strong analytical and problemsolving skills
Excellent interpersonal and communication skills
Abilities:

Ability to use independent judgment
Ability to multitask
Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:

Works in an office environment

Physical Demands:

Work is performed in a typical interior work environment that does not subject the employee to any unpleasant elements
The individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
Must have precise hand-eye coordination and the ability to identify and distinguish colors
Must have the ability to move items of up to 15lbs