Job Function:

Minimum Education:

Minimum Experience:

Preferred Experience:

Duties and Responsibilities:

• Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success.
• Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements; review students' prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans.
• Participate in student recruitment, advising, and other success strategies and programs. Participate as directed with any recruitment travel to off-campus sites for promotional activities. Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices.
• Work closely with upper division and departmental advisors to ensure accuracy of information provided to students.
• Remain current on university policies and procedures affecting student and program success.
• Identify, develop, and promote strategies for student retention; support students in monitoring their academic progress; prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study.
• Provide customer focused service in working with students, faculty, staff, administrators and stakeholders.
• Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools: by maintaining an accurate record; assigning and responding to tasks; recording contact notes; and utilizing reports and communication plans.
• Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload.
• Seek and perform other duties as assigned.
• Maintain regular and predictable attendance.