Coordinator, Deaf and Hard of Hearing

Mt. San Antonio College

Walnut, Califonia

ID: 7277944 (Ref.No. CM-181-2024)
Posted: September 4, 2024

Job Description

Posting Details

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Posting Details

Posting Number CM-181-2024
Posting Title Coordinator, Deaf and Hard of Hearing (Restricted Funds)
Position Title Coordinator, Deaf and Hard of Hearing
Division Student Services
Department ACCESS-DHH Services
FTE 100
Term (month/year) 12 Months/Year
Primary Work Schedule Monday-Friday 7:30am-4:30pm
Shift Differential: Shift differential eligibility based on the current collective bargaining agreement.
Health & Welfare:
  • Mt. San Antonio College offers a competitive and excellent benefits package providing medical, dental, and vision benefits to eligible employees and their dependents. Lifetime supplemental medical benefits are also available for eligible retirees.

  • The College contributes an annual premium up to the family coverage amount equivalent to Kaiser Permanente $15 office visit medical, DeltaCare HMO dental, VSP vision and life insurance plans for eligible employees.

The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and National Benefit Services.

*Note: The District does not cover Medicare expenses. Please visit the Mt. San Antonio College Benefits Website for further information. Salary and Health & Welfare Benefits are subject to change based on the Collective Bargaining Agreement.
Annual Salary Step Range $76,946.16 - $98,205.12
Position Recruitment Details

Open Date 09/03/2024
Initial Screening Date 09/19/2024
Open Until Filled Yes
District Rights
We reserve the right to re-open, re-advertise, delay, or cancel filling this position. This recruitment may be used to fill future vacancies.
Application Procedure

Application Requirements
First Review of Applications: Complete application packets will be accepted until the position is filled; however, applications submitted by 11:59 p.m. (PT) on the above listed Initial Screening Date are assured consideration.

Applicants must submit all of the following materials online, unless otherwise noted, at Mt. SAC Employment Website to be considered for this position:

1. A Mt. San Antonio College online application.

2. A cover letter describing how the applicant meets the required education and experience.

3. A detailed résumé that summarizes educational preparation and professional experience for the position.

4. If applicable, all candidates, including current or former employees of the college, are required to show evidence of the awarded/conferred degree from the issuing college/university, and this evidence must be submitted with the online application to demonstrate that the required educational qualifications are met. Unofficial transcripts or a copy of the diploma are acceptable at the time of application. Official transcripts will be requested if an offer of employment is made.

5. Optional – Three letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation). Confidential letters of recommendation are not allowed for this position.
Special Note to Applicants
To be guaranteed consideration, it is the applicant’s responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College Property, will not be returned, and will not be copied. Please visit the Mt. SAC Employment Website to complete and submit your application for this position.

A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources telephone #: (909)274-4225. Human Resources e-mail: [email protected].

Do Not include photographs or personal information (e.g. DOB, place of birth, etc.) on your application or supporting documents.

Long Distance Travel for Interviews: If you are selected to participate in an interview and attendance will require you to travel in excess of 150 miles from your residence, please contact the Human Resources Technician listed on the interview invitation to discuss accommodation and/or travel reimbursement.
Foreign Transcripts:
Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.
Selection Procedure:
A committee will evaluate applications, considering the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.

Interviews may include a writing sample, committee presentation, and/or performance test. The start date will follow Board approval and live scan clearance receipt.

Position Description

Position Description

Position Overview
Definition
Under general supervision, coordinates, and oversees scheduling of interpreting and captioning services for deaf and hard of hearing students for all classes, field trips, and campus events; evaluates program effectiveness and makes recommendations for operational, policy, and procedural improvements; fosters cooperative relationships with students, staff, hourly staff, and faculty.
Supervision Received and Exercised
Receives general supervision from the Director, Deaf and Hard of Hearing Services. Exercises technical and functional direction over and provides training to assigned staff.
Class Characteristics
This is a coordinator classification responsible for planning, organizing, and coordinating services and/or operational function in providing services. Incumbents at this level are required to be fully trained in all procedures related to assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative. The incumbent organizes and oversees day-to-day activities and is responsible for providing professional-level support to the Director. Successful performance of the work requires the knowledge of program/services and student population along with extensive student, faculty, and staff contact. This class is distinguished from other Program Coordinator classifications in that this position provides support specifically to deaf and hard of hearing students and requires fluency in American Sign Language (ASL) as well as knowledge of cultural aspects and norms of the deaf community.
Examples of Essential Functions(Illustrative Only)
1. Oversees day-to-day activities within the Center for Deaf and Hard of Hearing Services (DHH), including scheduling student workers for staffing of front desk, supervision of student workers, addressing student behavior issues when needed, ordering and upkeep of equipment and supplies, and processing work orders on building maintenance and cleanliness as needed. Fluency in ASL is required to communicate with students and student workers.
2. Plans, organizes, and coordinates services including the scheduling of interpreters and captioners to meet the accommodation requests of deaf and hard of hearing students. Requests include classes, extracurricular assignments, and campus events. 
3. Provides training, utilizes, and maintains schedules using an external online scheduling system. Fields, prioritizes, and processes all schedule change notifications in English and American Sign Language via one-on-one meetings, emails, videos, and text messages. 
4. Maintains records of interpreter, captioner, and student worker hours, pay, experience, and absences. Processes and verifies accuracy of all timesheets, travel forms, and miscellaneous paperwork for hourly interpreters/captioners/student workers. 
5. Acts as a consultant to other departments on the hiring and scheduling of interpreters. 
6. Maintains and updates various databases, filing, tracking, and record-keeping systems for DHH services, programs, and projects. 
7. Distributes, collects, and compiles feedback on interpreters and captioners and provides summaries of feedback to interpreters and captioners. Forwards any problem feedback to the Director. 
8. Communicates with DHH counselors regarding student schedules and accommodations. 
9. Processes hire documents, schedules interviews, and provides orientation of newly hired hourly interpreters and captioners and conducts rehire of all hourly interpreters, captioners, and student workers. 
10. Arranges and helps conduct regular staff meetings, trainings, and workshops for hourly interpreters, captioners, and student workers.
11. Schedules, maintains, and inventories Assistive Listening Devices. 
12. Orders supplies, materials, and equipment for the Center of Deaf and Hard of Hearing Services. 
13. Promotes an environment of belonging as it relates to diversity, equity, inclusion, social justice, anti-racism, and accessibility. 
14. Provides quality customer service when interacting with the public, vendors, students, and College staff, including individuals from minoritized groups.
15. Supports and abides by federal, state, local policies, and Board Policies and Administrative Procedures.
16. Participates on committees, task forces, and special assignments, including, but not limited to Screening and Selection Committees and mandated trainings as required.
17. Prepares and delivers oral presentations related to assigned areas as required.
18. Performs other related or lower classification duties as assigned.

Qualifications

Qualifications

Knowledge of
1. Principles and practices of supporting a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
2. American Sign Language. 
3. Sensitivity to and understanding of deaf culture. 
4. Interpreter Code of Professional Conduct and the Code of Professional Ethics of real time captioners. 
5. Legal requirement to provide mandated accommodations in a post-secondary setting, including the ADA, Civil Rights Act, Rehabilitation Act, College Administrative Procedures. 
6. Modern office practices, methods, and computer equipment and applications, including word processing, PowerPoint, and Excel spreadsheet and database applications as well as use of scheduling software.
7. Record keeping principles and procedures. 
8. Smart phone usage including texting and photo and video capabilities in relation to assistive technology. 
9. English usage, spelling, vocabulary, grammar, and punctuation. 
10. Applicable federal, state, and local laws, rules, regulations, and College and departmental codes, policies, and procedures.
11. Modern office practices, methods, and computer equipment and applications related to the work, including word processing, database, and spreadsheet software.
12. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and College staff, including individuals of various ages, disabilities, socio-economic and ethnic groups.
Skills and Abilities
1. Advocate for and communicate the College’s vision and commitment to creating a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment. 
2. Participate in addressing gaps in diversity, equity, inclusion, social justice, anti-racism, and accessibility in the recruitment and retention of staff. 
3. Participate in providing resources and support towards the goal of a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment. 
4. Fluently communicate both receptively and expressively in American Sign Language. 
5. Communicate clearly and remain focused while managing constant text messages, emails, telephone/video phone calls, and face-to-face communications from students, interpreters, captioners, trainees, faculty, staff, and others. 
6. Keep clear records of all schedule changes and attendance for timesheet purposes, budget projections, and miscellaneous reports. 
7. Compose and prepare correspondence, flyers, and other written materials independently. 
8. Perform complex and detailed calculations when processing a multitude of timesheets. 
9. Remain flexible and highly organized in the face of a constantly fluctuating schedule and constantly changing priorities. 
10. Ability to drive tram. 
11. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
12. Operate modern office equipment including computer equipment and specialized software applications programs.
13. Use English effectively to communicate in person, over the telephone, and in writing.
14. Understand scope of authority in making independent decisions.
15. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
16. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
17. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education and Experience
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

1. Equivalent to an Associate’s degree from a regionally accredited college; and 
2. Two (2) years of experience in providing program support at an institute of higher education. 
3. Fluency in American Sign Language.
Pay Grade Eligibility Not Applicable
Desirable Qualifications
1. Completion of an accredited interpreter training program.
2. Experience working with policies and procedures relating to diversity, equity, inclusion, social justice, anti-racism, and accessibility preferably in a minority serving institution such as Hispanic Serving Institution (HSI) and Asian American and Native American Pacific Islander-Serving Institution (AANAPISI); OR 
3. Experience with participation in programs relating to diversity, equity, inclusion, social justice, anti-racism, and accessibility preferably in a minority serving institution such as Hispanic Serving Institution (HSI) and Asian American and Native American Pacific Islander-Serving Institution (AANAPISI).
Licenses and Certificates
The incumbent may periodically be required to travel to a variety of locations. If operating a vehicle, employees must have the ability to secure and maintain a valid California driver’s license.
Equivalencies
Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications is listed in the Minimum Qualifications section.

Working Environment

Working Conditions

Environmental Elements
Incumbents work in a busy office and student area with excessive noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents may occasionally work outdoors for assigned events and be exposed to loud noise levels, cold and/or hot temperatures, and dust, fumes and allergens. Incumbents may interact with upset students, staff, and/or public while interpreting and enforcing policies and procedures.
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials, computer screen and to see communications in American Sign Language. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, to operate standard office equipment and to text on DHH smartphone. Must be capable of reaching other campus destinations and of making frequent trips to the DHH center front desk. Must have fine hand/finger dexterity to communicate in American Sign Language. Incumbents in this classification must bend, stoop, kneel, reach, push, and pull to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

Mt. SAC Employment Information

Mt. SAC Employment Information

Conditions of Employment
The person holding this position is required to be present on Mt. San Antonio College’s campus to perform all essential duties and responsibilities.

Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.

Notice to all prospective employees: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here: Mt. SAC Annual Security Report.

The person holding this position is considered a ‘Responsible Employee’ under Title IX of the Educational Amendments Act of 1972 and is required to report to the College’s Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.
Mission, Vision, and Equity Statement
Our Mission: The mission of Mt. San Antonio College is to support all students in achieving their educational goals in an environment of academic excellence. Specifically, the College is committed to providing quality education, services, and workforce training so that students become productive members of a diverse, sustainable, global society. The College pledges to prepare students for lifelong learning through the mastery of basic skills, the achievement of associate degrees and certificates, and the completion of career and transfer pathways. The College will carry out this commitment by providing an engaging and supportive teaching and learning environment for students of diverse origins, experiences, needs, abilities, and goals. The College is dedicated to serving our community through improving economic achievement, advancing civic engagement, enhancing personal well-being, promoting critical thinking, and enriching aesthetic and cultural experiences.

Our Vision: Mt. San Antonio College strives to be regarded as one of the premier community colleges in the nation. We will be viewed as a leader in community college teaching, programs, and services. As a premier community college, we will provide access to quality educational programs and services, focusing on student success within a climate of integrity and respect. We will earn this reputation by consistently exceeding the expectations of our students, our staff, and our community.
Equal Employment Opportunity Policy
The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.
Demographics
We recruit and retain quality employees who are reflective of our students and the community we serve, in addition to providing all personnel with equity and diversity training.”

The District is a proud Chicanx/Latinx, and Hispanic-Serving Institution, Asian American and Native American Pacific Islander-Serving Institution, and Minority Serving Institution, serving over 66,446 students based on the 2022-2023 academic year.

The student population is as follows:

  • by Race/Ethnicity – 57.02% Latinx, 9.33% White, 19.36% Asian, 2.82% Filipino, 0.23% Pacific Islander, 3.33% Black/African American, 0.28% American Indian/Alaskan Native, 2.02% two or more races and 5.61% unknown;
  • by Gender– 54.35% Female, 42.91% Male, 0.47% Non-Binary, 2.27% unspecified;
  • and by Age – 46.03% ages 19 or younger, 20.37% ages 20-24, 9.05% ages 25-29, 5.64% ages 30-34, 3.87% ages 35-39, 5.04% ages 40-49, 10% ages 50 and older.

The current employee population is as follows:

  • by Race/Ethnicity – 37% Latinx, 29% White, 15% Asian, 6% Black/African American, 1% Middle Eastern or North African, 1% Native Hawaiian or Other Pacific Islander, 2% Two or More Races, 9% unknown;
  • by Gender – 56.47% Female, 42.19% Male, 1.34% Non-Binary;
  • and by Age – 3.94% ages 20-29, 19.46% ages 30-39, 30.21% ages 40-49, 46.39% ages 50 and older.
Conflict of Interest
Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio College’s Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes).
Inquiries/Contact
Human Resources
1100 N. Grand Avenue, Walnut, CA 91789-1399
Phone: (909) 274-4225
E-mail: [email protected]

Applicant Documents

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
  3. Transcripts to Meet Required Qualifications
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2
  3. Letter of Recommendation 3
  4. Other Document 1

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What does it mean for you to have a commitment to diversity? How have you demonstrated that commitment? How would you see yourself demonstrating it here?

    (Open Ended Question)

  2. * What does \'equity\' mean to you? How would you enact your definition of equity in this position?

    (Open Ended Question)

  3. * Incomplete application packets will not be considered. Stating “see resume” on your application will be considered an incomplete response.
    • I understand this statement
  4. * Evidence of minimum qualifications must be established in the online application form. Supporting documents such as cover letter, resume, etc. will not be used for the purpose of determining minimum qualifications.
    • I understand this statement
  5. * Employees must be California residents on their date of hire and for the duration of their employment with Mt. SAC.
    • I understand and agree to abide by this statement
  6. * The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.
    • I understand this statement