Job Summary:
The Office of Informatics and Information Technology is searching for a User Support Specialist III position, which involves working with members of the Medical Physics Department to meet the information technology/information systems (IT/IS) needs of various instructional, teaching, and research activities. This position reports to the User Support Supervisor in the User Support Service Line and is primarily located in the Wisconsin Institute for Medical Research. This individual will be the primary person responsible for providing daily complex and specialized desktop and IT support services to end users. The individual will help with all other necessary information technology and computer systems support and management. This position seeks an individual with the ability to take initiative and produce results while working independently in a highly active basic science department.

Responsibilities:
Delivers strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation. Develops and provides training to end users.
65% Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
10% Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
5% Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements
10% Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs
5% Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services
5% Assists with the planning and coordinating of server system and other technology hardware logistics, upgrades, and system security
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:
Preferred
Associate's Degree

Qualifications:
Required:
- At least 2 years of experience in computer software and hardware support in a complex heterogenous environment with demonstrated ability to work with a variety of platforms including Windows, Unix/Linux, MacOS systems, people, and duties
- Ability to follow and develop requirements and specifications from a general description and learn new technical and professional skills
- Excellent organizational and problem-solving skills
- Ability to work independently and in a team setting
- Excellent oral, written, and interpersonal communication skills

Preferred:
- Experience working in a higher education, research, and/or medical school environment
- Experience working with a Help Desk ticketing system