Job Summary
Operates, supports and provides enterprise servers, storage, datacenter, and related services and solutions provided by the Enterprise Compute and Storage Engineering group. Responsibilities include but are not limited to servers, storage, backup and data protection, virtualization, containerization, datacenter management, directory and authentication services, and cloud infrastructure services.

Responsibilities
KEY RESPONSIBILITIES: -
1. Operates and supports enterprise compute and storage related systems, services and solutions, ensuring their quality, stability, recoverability, and security
2. Diagnoses and resolves problems and services open tickets
3. Maintains documentation of existing systems, services, processes, and procedures
4. Provides on call support responding to incidents on nights and weekends

Required Qualifications
Educational Requirements
High school diploma or equivalent

Required Experience
One (1) year of IT experience

Preferred Qualifications
Preferred Educational Qualifications
Undergraduate or advanced degree from an accredited institution of higher education in Computer Science or related field

Preferred Experience
Experience working with data storage systems in an institute of higher education
Must be aware of current technologies and industry best practices for the areas of responsibility

Knowledge, Skills, & Abilities
ABILITIES
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to diagnose and resolve problems
Able to identify problems and take appropriate action
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Extensive knowledge of datacenter operations in the following areas: systems, storage, data protection, virtualization, cloud services, and datacenter operations
Extensive knowledge of server and storage infrastructure operations

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.