General Description
This position is responsible for the maintenance and efficient running of OCCC’s LMS and is a liaison between the Center for Learning and Teaching and several other departments. As part of the CLT team, this person will lead a support system for students, faculty, and staff as they use the College’s LMS and other technologies. The LMS Administrator will work to diagnose and correct issues with and improve the functionality of the LMS by providing all levels of support within the CLT team and will function as the primary point of contact for LMS and technical support. When required, this position will communicate with internal and external entities to identify potential issues and work with them to find solutions. This person will also develop and lead faculty trainings, create various resources regarding the LMS as well as other learning technologies, and work on various CLT and Academic Affairs projects and initiatives.
Reports To Director of the Center for Learning and Teaching
What position(s) reports to this position?
N/A
Minimum Education/Experience
Bachelor’s degree

Minimum (3) years’ full time work experience in an educational setting that includes a combination of technical support, LMS experience, technology training creation and facilitation, and/or creating accessible content.

Equivalency/substitution: An Associate’s degree will be considered if combined with minimum (5) years’ full-time work experience in lieu of Bachelor’s degree.

Less experience will be considered if combined with technical certifications (ex. CSS, JavaScript, HTML, etc.) and/or a higher degree.
Required Knowledge, Skills & Abilities
Knowledge:
Exceptional proficiency with computers, the Internet, and technology

Positive attitude

Significant experience using Office 365 (Outlook, Word, PowerPoint, etc.)

Knowledge of WCAG, 508, and ADA web accessibility standards and ability to create accessible videos and documents

Skills:
Strong interpersonal, customer service, and active listening skills

Exceptional problem-solving and organizational skills

Basic writing and researching skills

Effective public speaking skills

Knowledge of IT best practices regarding computer system maintenance

Experience researching and using new technologies in an educational environment

Abilities:
Ability to communicate effectively by phone, email, and in-person

Ability to work in a busy and diverse team environment

Ability to work effectively as part of a project team

Ability to troubleshoot a wide variety of basic PC and browser issues

Ability to give presentations

Ability to diagnose complex technological issues and identify appropriate solutions

Ability to easily learn and teach new skills and technologies as well as create and present trainings

Ability to use HTML, CSS, and JavaScript to resolve LMS issues, increase site accessibility, and enhance site functionality
Physical Demands/Working Conditions
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is light work which requires the person in this position to occasionally exert up to 20-25 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

This position requires the person to frequently move about the office and OCCC campus.

This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position; must be able to exchange accurate information in various situations.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers.

This position requires the person to occasionally ascend/descend stairs, a ladder, scaffolding, ramp, etc. to perform the essential functions of the position.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

This position requires the person to frequently position self to work with computer equipment and/or to instruct or assist faculty and staff.

This position requires the person to use upper and lower body to exert force up to 20 pounds to push, pull or lift materials or equipment.

This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

Work is performed in a relatively safe, secure, and indoor office or classroom setting.

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Work is performed during normal office hours; other days and times may be needed to support the mission and vision of the College or the CLT.
Preferred Qualifications
Master’s degree

(2) years of experience in education with experience in LMS administration, teaching in an LMS, and creating and running SQL queries
Required Training
Quarterly compliance training as assigned by institution.
Work Hours
Working hours may include the typical Monday-Friday 8:00 a.m.-5:00 p.m. CLT operating hours along with some regular and/or occasional evening and weekend hours in response to any technical issues and/or changes to the CLT’s operating hours to continue to meet the growing online support needs of faculty, staff, and students.