Patron Services Coordinator

Job ID: 274468
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location



Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The Patron Services Coordinator will coordinate box office and front-of-house operations for the Maxwell Theatre. They will supervise front-of-house student staff and lead student staff teams dedicated to marketing, data, and front-of-house operations. This position will assist with the business operations of the Maxwell Theatre, primarily related to box office and rentals. This position will also provide limited assistance with marketing and event booking.

Responsibilities

Duties include, but are not limited to:

OPERATIONS: Coordinate front-of-house operations. Ensure the safety and comfort of both students and the public while attending events. Ensure that each event has proper staff coverage.
Advance front-of-house needs for events as required. Develop a volunteer usher corps.

BOX OFFICE: Cover night performances with assistance from student staff and Director. Coordinate Box Office operations including programming events, daily deposits, event closeouts, and payments due to presenters. Ensure box office night of performance is covered for ticketed events.

MANAGE: Hire, train, supervise, schedule, and manage performance of student front-of-house/box office staff for the Maxwell Theatre. Work with student staff to develop and maintain a robust training program. Lead small teams of students in working groups to include marketing, data collection, events, and operations, and data.

COMMUNICATION: Communicate effectively with clients, patrons, students, Maxwell Theatre student staff, and professional staff ensuring coordination between all parties to ensure successful events.

INVOICES: Prepare and manage rental contracts-and invoices.

THEATRE BOOKING: Serve ex-officio on the Maxwell Theatre Advisory Committee and provide limited assistance to the Director for booking events for the Maxwell Theatre Lyceum Series.

OTHER DUTIES: Performs other duties as assigned.

Required Qualifications

Bachelor's degree from accredited college or university.

Preferred Qualifications

Experience in a multi-use venue involving audiences.
Box office management experience.
Front of House management experience.
Experience in a higher education setting.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office products including Excel, Word, PowerPoint, and related software
Knowledge of events and event management
Understanding of safety issues related to public events and crowd control
Basic understanding of ticket software systems and box office functions


SKILLS
Excellent customer service skills

ABILITIES
Ability to communicate with all people with a emphasis on students
Ability to quickly pick up new software packages, including ticket selling software.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B2

Salary: Minimum: $15.77/hour- Midpoint: $18.89/hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information



Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search by Job Id 274468

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.

Select University Faculty & Staff > Internal Applicants if you are a current university employee.

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=274468&PostingSeq=1

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