Position Function
This position reports to the Senior Systems Specialist and will provide primary support for the technological initiatives in Academic Affairs, including the Faculty Success Solutions Administrator and Operations Specialist. Responsibilities include: schedule and coordinate meetings, coordinate and deliver training sessions, manage communication including phone calls and the help line, monitor the tech email account, prepare support materials and update website, and facilitate the collection and dissemination of information.
Minimum Education
Associate’s degree or equivalent combination of education and experience will be accepted in lieu of an associate’s degree.
Minimum Experience
One year of administrative office experience or related experience.
Minimum Other
Strong organizational skills and comfort using a range of administrative programs
Strong verbal and written communication skills
Ability to organize and deliver training sessions
Ability to balance multiple projects
Comfort with technology and digital platforms
Evidence of strong customer support or experience with managing phone calls, emails, and in-person interactions in a courteous and professional manner
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree.
Preferred Experience
Strong background in MS Excel, Powerpoint, and other platforms; background in developing materials for presentation; demonstrated ability to work collaboratively and independently
Preferred Other
Willingness to learn new systems and problem-solve proactively; other professional certifications or training as relevant to the position
Position Title(s) Supervised
None.
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.