About Arkansas Tech:

Founded in 1909, Arkansas Tech University is a comprehensive public institution with a rich history, maintaining regional accreditation from the Higher Learning Commission (HLC) and classification as a Southern Regional Education Board (SREB) level III institution. ATU was ranked the No. 1 regional public university in Arkansas by U.S. News and World Report in 2021-22 and 2022-23 and CollegeNET recognizes ATU as the No. 1 institution in Arkansas on its Social Mobility Index. Since 2019, Arkansas Tech has been the host institution for the prestigious Arkansas Governor’s School. The 559-acre Russellville campus, located in the scenic Arkansas River Valley between the Ozark and Ouachita Mountains, is just one hour from the capital city of Little Rock. Russellville features a charming blend of historic and modern architecture as well as the recreational opportunities provided by Lake Dardanelle and several state parks. Offering more than 100 undergraduate degree programs and more than 40 graduate degree and certificate programs across five academic colleges and two campuses, Arkansas Tech strives to provide a solid educational foundation for life-long learning to a diverse community. For more information about Arkansas Tech University and the surrounding community, please visit our website at www.atu.edu/hr to find our “Live Here” informational resources.

Position Summary:

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Essential Duties and Responsibilities:

Provides telephone, email, and in person technical support assistance to all Arkansas Tech students, staff, and faculty on all technology platforms utilized by such.

Monitor uptime and performance of systems.

Performs computer imaging as directed by Tier II.

Performs miscellaneous equipment moves, backups, and other tasks as assigned by Computer Support Manager and/or Director of Support Services.

Assist students, faculty, and staff with course copies and merges as well as other Blackboard issues as needed.

Performs all work tasks with Service Excellence in mind.

Knowledge, Skills, and Abilities:

Knowledge of the limitations and use of mainframe and microcomputer hardware and software.

Ability to analyze computer system problems or errors and devise corrective measures.

Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution.

Ability to read and interpret technical literature and evaluate product acceptability and/or quality.

Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment.

Ability to code, test, and debug computer programs and write program documentation.

Minimum Requirements:

Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience).

Basic knowledge of computer systems, hardware,and software.

Strong problem-solving, communication and interpersonal skills.

Willingness to learn and adapt to new technologies and processes.

Customer service experience.

Preferred Qualifications:

Individual must have experience in troubleshooting, analyzing and performing repairs to computers and peripheral equipment

Must have experience in troubleshooting printing/networking problems

Must have experience assisting in the recommendation to personnel regarding purchases of hardware/software

Must have experience in assisting with the deployment, installation and upgrading of hardware/software

Must have experience in troubleshooting basic network operating systems

Must have experience in maintaining and updating service desk indicating the status of repairs and accounting of time.

Individual should have experience in current technology for computer, networking, and software systems

Must have good verbal and written communication skills.

Experience working in a University environment/setting is preferred.

MUST BE ABLE TO WORK DIFFERENT SHIFTS..

Work Location, Environment, and Physical Demands:

Russellville, Arkansas Campus Ross Pendergraft Library & Technology Center, Room 150.

The actual work location may be physically on campus in an office environment, possibly shared or at an approved remote location.

Must be able to read, write, type by touch, and able to sit for long periods of time.