Financial Aid Counselor 1

Job ID: 273925
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

*



About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University -

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We are dedicated to providing guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students and their families make the best use of financial aid resources so they may achieve their educational accomplishments.

Job Summary

The Office of Student Financial Aid at Augusta University is seeking a dynamic, student-centered, and professional individual to provide excellent customer service directly to prospective students, returning students, and their families. This position is responsible for determining eligibility for all aspects of federal, state, institutional, and other sources of student financial aid processed and works closely with students and other parties who play a role in providing educational support for students. The Financial Aid Counselor 1 will support the persistence and retention of students receiving financial aid benefits through the processing of required paperwork in a timely manner, advocating on behalf of the student when it is needed, and supporting the goals of the Enrollment Management Division and the Office of Student Financial Aid. Come and join a team that is energetic, vibrant, and student-centered.

Responsibilities

Duties include, but are not limited to:

PROCESSING/AWARDS: Perform verification processes to determine the accuracy of FAFSA data. Contact students regarding outstanding or incomplete documents and provide counseling regarding financial aid eligibility. Resolution of invalid FAFSA and awarding holds.

CUSTOMER SERVICE: Counsel students and provide excellent customer service to students, parents, faculty, and staff.

POLICIES/PROCEDURES: Assist with the interpretation and implementation of federal, state, and institutional policies and procedures related to student financial aid programs.

BACKUP/PRESENTATION: Backup for front desk and financial aid presentations (admissions events, orientations, etc.). Coordinate and do presentations at FAFSA events. Manage financial aid web page, online forms, marketing, and social media.

OTHER DUTIES: Performs other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and 1 year of financial aid or work-related experience.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases

Must use professional judgment and critical thinking when interpreting and applying federal and/or state regulations and guidelines governing financial aid awarding students.

Knowledge of Federal and State rules and regulations.

SKILLS

Excellent interpersonal, written, and verbal communication skills

Detail-oriented with strong organizational, prioritization, and customer service skills.

Experience with public speaking.

ABILITIES

Ability to maintain confidentiality.

Ability to maintain work relationships with staff, faculty, and other constituents.

Ability to counsel students and provide excellent customer service.

Willingness to travel to provide training and education.

Shift/Salary/Benefits

Shift: Days; Monday-Friday (work outside of normal business hours may be required)

Pay Grade: 12

Salary: Minimum: $15.06/ hourly- Midpoint: $19.58/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.



How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search Job ID: 273925

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=273925&PostingSeq=1

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