Senior Coordinator, Patient Support Services

Baylor College of Medicine

Houston, TX

ID: 7255831 (Ref.No. 19740-en_US)
Posted: June 18, 2024

Job Description


The Section of Pulmonary, Critical Care, and Sleep Medicine is seeking a Senior Coordinator, Patient Support Services who will be responsible for coordination of care for pulmonary and sleep patients, including managing orders, scheduling patient appointments for office visits, surgeries, tests, or procedures. This individual will manage and coordinate patient referrals, as well as provide administrative support for physicians as needed.

Job Duties

  • Independently manages clinical administrative documentation.
  • Coordinates with health care facilities for patient surgeries, tests, or procedures.
  • Communicates preoperative instructions and requirements for medical clearance to patients; the senior coordinator may address financial issues regarding surgeries or procedures.
  • Assembles medical records and insurance information for patient appointments.
  • Orders specialized supplies or equipment needed for surgeries or procedures.
  • May assist with insurance pre-authorizations or issues.
  • Provides administrative support for physicians as needed.
  • Performs other job-related duties as assigned.

Minimum Qualifications

  • High School diploma or GED.
  • Four years of relevant experience.

Preferred Qualifications

  • Some workng medical insurance knowledge.
  • Knowledge of Concur SAP systems.
  • Proficiency in Microsoft Office Suite.
  • Prior patient relations experience.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.