Specific Duties & Responsibilities

Project and roadmap management for multiple technology platform teams simultaneously.
Identifying and tracking of success metrics for multiple technology platform teams.
Helping manage product roadmaps and product requirements based on the needs of various stakeholders at Johns Hopkins. This includes the ability to,
translate business requirements into IT solutions.
prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions.
measure and evaluate the success of solutions.
present roadmaps and progress to stakeholders.
Performing project management duties (using Agile development methodologies) to ensure that product development aligns with the product roadmap, on schedule and within budget.
Ongoing tracking of performance and customer satisfaction of the products and/or platforms.
Coordinating Tier 2 and 3 customer support for tools and platforms and generating documentation to enable Tier 1 customer support by other groups.


The solutions and initiatives the individual will be responsible for include,

Supporting our Cloud Platform & Infrastructure Engineering team. This group of engineers and architects are responsible for building and managing our Microsoft Azure environments including services such as Kubernetes Services, OpenAI, and DevOps Tools.
Supporting our Data Platform & Infrastructure Engineering team. This group of engineers and architects are responsible for building and managing platforms such as Crunchr, Azure Databricks, Snowflake, and Mulesoft.


Special Knowledge, Skills & Abilities

Must be able to work closely with customers and engineers to understand and translate their functional needs into technical requirements.
Excellent verbal and written communication and organization skills.
Leadership skills with ability to negotiate and work collaboratively.


General Job Information for the Technology Innovation Center

You

Thrive in an interdisciplinary team-based environment.
Are comfortable with ambiguity and are also willing to take task-based direction on projects.
Are not intimidated by working directly with university stakeholders at a world class university to design and develop software applications.
Have some background knowledge rooted in the healthcare or higher education industry and are relentlessly curious to know more.
Would like to know your work is improving lives and making university and health systems function better, and you’d like to see this in action.
Are comfortable with feedback and enjoy completing multiple iterations of your work before it becomes an enterprise-ready product.
Don’t take yourself too seriously and enjoy a collaborative environment with lots of whiteboards and Post-it notes.


Us

We are designers, developers, project managers, and business leaders.
We’re passionate about creatively tackling challenges facing clinicians, patients, students, faculty, and staff through software development.
The software we design and develop facilitates communications, monitoring, analysis, and/or education for clinicians, patients, students, faculty, or administrators.
We prioritize work on software applications that have the greatest potential to positively impact success.
We aim to disrupt while improving upon the status-quo.


Core Values

Lead by Serving: be accessible, attentive, and accommodating to the team and our customers.
Challenge what’s Usual: take initiative, be relentless, and stay curious.
Take a Team-Based Approach: stay passionate about learning technology from each other and co-innovate.


The Process

Partner with students, faculty, and university administration to identify and study the primary audiences.
Analyze existing workflows of those audiences and ensure the application integrates with daily tasks of primary users.
Work with stakeholders for feature prioritization and feedback.
Deliver a minimum viable product for users that also allows for testing and iteration.
Support and maintain the application, while also providing assistance to the users in maximizing the application’s positive impact.
Work with the team to design and execute additional phases of work as needed.


Minimum Qualifications
Bachelor's Degree.
Minimum of six (6) years’ experience in delivering or supporting effective technology solutions required, as a project manager or as a leader in a closely related area (e.g., product management, systems engineering, software engineering).
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.