Departmental Objective
To support the “Students First” philosophy by providing exemplary service and support to attract, recruit, and enroll a diverse student body of students and to promote the success of CNU students in achieving their goal of obtaining a college education.
Purpose of the Position
Reporting to the Director of Student Record Systems (SRS), this position will manage the successful implementation of the university Constituent Relationship Management (CRM) software and other university systems to develop personalization and multi-channel communication options, relationship management strategies to attract, recruit and retain CNU students. The position works with the enrollment services offices, Office of Communications & Public Relations (OCPR), Student Affairs and third-party vendors in the areas of enrollment services leveraging university automated systems and processes to provide services to degree seeking students.
Knowledge, Skills, and Abilities Related to Position

Communication Skills: Strong oral and written communication skills, with the ability to engage effectively in interpersonal interactions.
Organizational Skills:Organizational and time management skills, capable of handling a large volume of work efficiently, even in a high-pressure, deadline-driven environment.
Independent Working: Demonstrated ability to work independently, manage detailed information accurately, and maintain focus on tasks.
Collaboration: Proven ability to work cooperatively with individuals from diverse backgrounds, emphasizing inclusivity and respect.
Judgment and Decision Making: Demonstrated ability to exercise sound judgment and effective decision-making in various situations.
Teamwork: Strong team-building skills, with an aptitude for working collaboratively and fostering a positive team environment.

Education, Experience, Licensure, Certification Required
Education:
High school diploma or equivalent.

Experience:
Demonstrated experience in software development, including analysis, testing, and implementation of web-based or desktop solutions.
Proficiency in an Object-Oriented Programming (OOP) language (such as Java, C++, Python, etc.).
Experience with spreadsheets, including data analysis, manipulation, and visualization.

Additional Consideration(s)
Education:
Bachelor’s degree with relevant coursework in technology, computer science, or related fields, or equivalent experience in a related field.

Experience:
Familiarity with large-scale student information systems, web-based applications, client-server software, social media technologies, and/or third-party higher education software and tools.
Hands-on experience with one or more of the following systems:
SLATE
Hyland Perceptive Content
Hyland DataTransfer
Ellucian Banner Student
Tableau
Common Application
Desktop/web-based applications
Ad-hoc reporting and data analysis tools
Strong practical experience in one or more of the following areas:
Admissions
Enrollment services
Communications and public relations
Proven experience in developing and deploying processes, particularly in response to changing directives within:
Recruiting and admissions
Student enrollment services
Experience handling confidential information

Salary Information Starting at $55,986, Commensurate with Education and Experience
Role Code 39112
Conditions of Employment
This is a classified position. New and returning classified employees are required to complete a 12-month probationary period;

This position includes Commonwealth of Virginia and CNU employee benefits;

Selected candidate must attend 2-day New Employee Orientation Program.