ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)


POSITION SUMMARY:

The Application Developer II will develop chatbots, and work on general AI projects. This position will work with multiple teams across USF IT and students within Research Technology to aid in the development and testing of new and existing chatbots and AI projects. Students will assist with initial project creation, testing, and subsequent improvements. This position will assign tasks and coordinate these functions.
This position will Interface with other IT departments and IT clients in the development and application of chatbot and AI technology. This position requires good interpersonal skills and the ability to learn new tools and applications quickly as the field of AI is changing rapidly.

RESPONSIBILITIES:

Development of chatbots in the Microsoft Copilot Studio Platform, and AI projects utilizing a variety of AI tools. This process includes configuration of the chatbot, initial intent development, as well as workflows and conversational features. This function also includes review of chatbot analytics for missed or dropped conversations, and subsequent refactoring of appropriate intents.

Develop AI projects that may include automation, predictions, and utilizing APIs and web services. This process will include defining project objectives, determining best tools and resources to utilize to complete the project, and establishing timelines for project completion.

Interface with other IT departments and IT clients in the development of AI and chatbot technology. Determining project needs and outcomes will require the developer to interface with various IT departments for information gathering.

Work with team of students to have them aid in the development and testing of new and existing project. Student teams will assist with initial creation, testing, and subsequent improvements to the projects. This position will assign tasks and coordinate these functions.

Performs other duties as assigned.

POSITION QUALIFICATIONS:

MINIMUM:

Bachelor's degree in Computer Science, MIS or other field involving software and analytical training and two years of IT related work experience; or a Bachelor's degree with no specific required field and three years of IT related work experience, OR a Master's degree and one year of IT related work experience, OR a combination of six years of IT related work experience and validated training. Preparation for a relevant IT certification is considered to be related training.