About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.



General Information:

Become a valuable part of the James Madison University community! JMU’s IT Network Services team is accepting applications for a qualified individual to fill the position of Network Technician. Reporting to the Manager of Network Services, the Network Technician will function as part of a growing team of talented network engineers and technicians in meeting the networking needs of the university.



Duties and Responsibilities:

The Network Technician will provide direct support to customers, team members and IT management by:
Monitoring the ticketing system, responding to customer inquiries, and distributing requests to appropriate team members
Configuring, installing, and troubleshooting various network devices and systems
Managing and monitoring network monitoring systems and reporting issues for escalation and resolution
Maintaining an accurate inventory of network equipment and accessories
Providing support for various networking projects
Creating, maintaining, and recommending system processes and procedures



Qualifications:

Required Qualifications and Skills:
Experience with Cisco IOS/IOS-XE and the CLI
Experience with wireless networking
Experience installing and troubleshooting network hardware including switches and wireless access points
Experience working in a campus or large enterprise environment
Excellent organizational and communication skills (in-person, email, phone, chat)
Attention to detail, problem solving skills, and customer service skills

Additional Considerations:
Familiarity with different cabling and connector types (copper and fiber)
Experience with Zenoss monitoring
Experience performing wireless surveys
Experience managing inventory of equipment
Experience with ITSM ticketing systems
Knowledgeable in Microsoft tools such as Outlook, Word, Excel, Teams, and SharePoint



Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.