Description

Information Technology Services at West Virginia University is currently accepting applications for a Senior Computer Technician.

About the Opportunity

The Senior Computer Technician will provide both inbound and outbound (Tier 1 & Tier 2) in support of the technological needs of the WVU Health Sciences Center Faculty, Staff and Students.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
37.5-hour work week
13 paid holidays (staff holiday calendar)
24 annual leave (vacation) days per year or more based on years of service (employee leave)
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs
What You'll Do

Functions as a Lead Professional Technologist for the HSC ITS Help Desk. Assists and may supervise lower-level technicians in resolving in depth / complicated computer problems. May supervise staff and/or student employees depending on the assignment.
Troubleshoots both hardware and software problems that may arise on Health Sciences Center computers, LANs and VoIP phones, following policies, processes, procedures and associated documentation in compliance with the WVU Office of Information Technology and HSC Information
Technology Services development and security standards, federal and university privacy, confidentiality, and security guidelines relative to securing personal information (generated, stored and/or transmitted electronically) maintained in supported systems. This may involve diagnosing and replacing computer hardware, re-installing application software, working with Vendors, Facilities staff and/or Networking staff, etc. to resolve problems.
Provides networking support to Health Sciences faculty, staff, and students on computer hardware and software that is supported in departments and on computer networks in the Health Sciences Center and its satellite facilities.
Has primary support responsibility for the client side of the client/server networks in the Health Sciences Center including new network client installations, client workstation testing and maintenance.
Exercises judgment in the interpretation and application of established policies and procedures and recommends appropriate changes as a result of the completion of an assignment or project.
Provides support and assistance to HSC students, faculty, and staff in the use of laptop computers. Support includes troubleshooting hardware, software, network connectivity issues (both internal and external to HSC), and providing software consulting to students and faculty in support of the HSC curriculum.
Assists users in logging onto Local Area Networks (LANs), using applications software (including WVU / WVUH applications), and accessing information services. Includes management of user accounts and security. Installs, maintains, and upgrades software and hardware on HSC LANs and computers; also assists in resolving LAN connectivity issues.
Coordinates problem resolution with other staff in the Information Technology Services Group. Implements and supports University and/or HSC infrastructure systems and equipment.
Must maintain a flexible work schedule as some evening and weekend work may be required.
Function as first point of contact on all computer/software issues and act as liaison between HSC Information Technology Services Help desk, WVUH Help Desk, and all other communication areas of the enterprise.
Responsible for supporting all technical support needs for the School of Medicine, including but not limited to: PC & Mac Desktop computer and application support, Audio Visual Support, SharePoint, Web Support, and support of remote users.
Provide support in the implementation and operation of network resources. These resources include file sharing, print sharing, and application sharing in a single sign on, secure environment.
Provide support in the installation and configuration of workstations, laptops, videoconferencing hardware, and peripheral devices. This includes, but is not limited to, the installation and configuration, and maintenance of application software.
Provides technical project management through supervising and training on new hardware, software, and videoconferencing systems.
Provides daily support in resolving daily technical problems that may arise with computer hardware, software, and video conferencing systems and data storage. This includes dealing with general networking problems and performing the first line diagnostics and maintenance on the equipment.
The individual will work with the help desk personnel in the HSC to resolve any computer, network or web-based problems that arise, and he/she is unable to resolve independently.
Manage file structure and applications. Work with the information Technology Services systems administrators to facilitate operating software or major hardware upgrades.
Involved in all stages of website development from planning to design to implementation.
Work with web development and graphics software such as Adobe Photoshop, Adobe Flash, Adobe Dreamweaver, Microsoft Impressions, Microsoft
Visual Web Developer and the Microsoft Office Suite (Word, PowerPoint, Access and Excel). Program websites in HTML, CSS, XML, JavaScript and other appropriate languages.
Develop and produce interactive applications, multimedia presentations, streaming audio and streaming video, using Adobe Flash, Adobe Premiere Pro and other multimedia software.
Maintain a web presence by establishing a consistent visual image for all web sites within the department, and any assigned web sites, utilizing uniform fonts, formatting, icons, images, layout techniques and modularization including maintenance of HTML template and image archives.
Develop and implement dynamic data-driven websites and web application; maintain and update existing sites, ensure informational & navigational consistency and usability.
Train website editors to modify and create web pages. This may be in the form of one-to-one training or in small groups. Provide website technical support.
Complete all assignments as scheduled or as meets expectations.
Follows all department policies and procedures.
Must be on call to respond to network emergencies/support 24 hours a day, seven days a week.
Other duties as assigned.

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, Information systems, Electronics, Engineering, Telecommunications or related field or an equivalent combination of education, certifications and work experience.
A minimum of four (4) years of combined experience in the following:
Providing support for computers in a network environment.
Proven hands-on experience and knowledge of installing and maintaining software and hardware.
In depth knowledge of and support of productivity software such as word processing, spreadsheets, and database.
Experience and ability to interoperate multiplatform systems and environments over Local Area Networks.
Demonstrated experience in web design.
SharePoint experience.
Experience in supporting applications with stringent security requirements.
Experience providing customer service via telephone.
Experience providing customer service in person.
Experience repairing both laptop and desktop computer hardware.
Experience supporting computer-based testing.
Experience documenting procedures, instructions, or policies.
Experience working with instructional technologies at a College/University level.
Experience in using Windows and Mac OSX and various other operating systems on MS Local Area Networks, and in standalone configurations
Training or equivalent experience in using communications software to connect to and use resources on external networks.
Ability to work well under high stress conditions.
Ability to work independently or cooperatively as a team member.
Ability to adapt to various workloads and assignments.
Ability to work with multi-disciplinary groups and facilitate meetings.
Must have reading and comprehension ability.
Must be able to type.
Must be able to read and write legibly in English.
Possess good oral and written communication skills.
Ability to prioritize tasks.
Must have independent decision-making ability.
Ability to work in a fast paced and rapidly changing environment. Must be flexible.
Demonstrated ability to operate and configure all recent releases of Windows and Macintosh operating systems.
Demonstrated ability to install expansion boards, memory, and utilities on supported computers.
Ability to work with minimal supervision and follow projects through to completion, manage multiple tasks and prioritize as needed.
Demonstrated ability to take direction from peers if directed for the purpose of a project.
Demonstrated motivation and initiative to request, accept, complete and deliver quality, user accepted tasks on time as required.
Strong interpersonal skills and the ability to interact at all organizational levels and with technical staff, managers, and end-users.
Ability to work in groups with people of different backgrounds and abilities and to work as a member of a team of diverse skill levels and expertise from multiple areas functioning in an optimum role for team success.
Demonstrated ability to work and communicate in challenging situations.
Demonstrated ability to prepare technical documentation and justify approach used, resolve complex issues, explain and/or train staff on technical features of an application or process and the ability to express technical information to non-technical users as well as gather information from them relating to system development to meet their business needs and/or rules.
Knowledge of computer security issues, requirements and trends including an awareness of information security laws (such as HIPAA) and accepted industry practice.
The incumbent must possess a general education in the Computer Sciences field and demonstrated excellence in command of written and spoken
English sufficient to communicate with faculty, students, and administrators in the Health Sciences Center and explain concepts such as how computer applications software functions.
Preferred Qualifications

Preferred environment experience includes UNIX, Cisco, and Windows Server.
Preferred experience using Oracle applications including support of printing needs.
A+ Certification preferred.
Network +, and HDA Certifications preferred.
Microsoft certifications preferred.
Cisco, and/or UNIX certifications helpful.