DIR CDH Business Services and Relationship Mgmt

Position Highlights:

The Director, CDH Business Services and Relationship Management embodies the synergy between business and technology, representing Enterprise Services in organizational teams committed to business and digital transformation, IT innovation, and architectural standards. This role champions the advancement of the Center for Digital Health (CDH) operational strategy by fostering robust collaborations with internal and external stakeholders, driving cross-functional unit synergies for CDH maturity and optimal organizational outcomes. Simultaneously, the Director is pivotal in elevating the enterprise business team's strategic and digital prowess, orchestrating strategic alignment, and fostering relationships with academic and industry experts. The Director also provides feedback and guidance to all CDH about customer successes and challenges to help improve technology solution needs and priorities across the organization. Authorized and accountable for enforcing business escalations of related operational improvements within CDH. The Director also oversees the team that manages vendor relationships and contracts, ensuring vendors deliver services and products that meet business requirements and negotiate and manage contracts effectively. A commitment to continuous self enhancement through diligent research, networking, and industry engagement is intrinsic to this role.

Responsibilities:

• Develop and refine strategies that align technological solutions with business objectives, ensuring optimal business transformation and growth.
• Spearhead the creation and refinement of strategic plans, ensuring alignment with both short-term and long-term organizational goals.
• Act as the primary representative of Enterprise Services in organizational teams, playing an integral role in discussions related to business transformation, IT technology, and digital strategies. Facilitate collaborative sessions with internal and external stakeholders, collecting feedback and insights to refine strategic plans and project trajectories.
• Oversee and promote cross-functional unit collaborations, identifying synergies to enhance CDH's maturity and operational efficiency.
• Regularly gather feedback from internal and external customers, refining technological and strategic approaches based on stakeholder needs and aspirations.
• Oversee and ensure that all initiatives comply with industry regulations, organizational standards, and best practices, preemptively addressing potential risks.
• Foster a culture of collaboration, ensuring seamless communication and coordination between departments during strategic planning and project implementation phases. Strengthen and maintain robust internal partnerships with the CDH team, business leaders, and other stakeholders to drive cohesive strategic efforts.
• Champion the process of defining clear, measurable, and achievable goals for the organization and its departments. Regularly review and adjust these objectives in response to changing internal and external landscapes, ensuring alignment with the overall mission and vision of the organization. Collaborate closely with organizational leaders to ensure that set goals are comprehensive, actionable, and drive continuous growth and improvement.
• Prioritize and engage in self-enhancement initiatives, from industry panel discussions to networking and ongoing education, ensuring alignment with industry best practices.
• Regularly evaluate the performance metrics and progress of technological implementations, providing updates to senior leadership and making necessary adjustments for success.
• Integrate the results of data analyses into strategic planning and project implementations, ensuring actions are rooted in empirical evidence. Promote the continuous learning and enhancement of analytical skills within the team, ensuring the organization remains at the forefront of data-driven decision-making.
• Encourage a culture of innovative thinking within the team, ensuring the exploration and adoption of cutting-edge technologies and methodologies.
• Lead efforts in talent acquisition, maintaining strong relationships with academia and industry partners, and ensuring the skill enhancement of existing team members.
• Utilize advanced analytical tools and methodologies to dissect gathered data, deriving actionable insights and patterns beneficial for decision making. Compile and communicate complex data findings, statistical patterns, and strategic recommendations to executive leadership in a comprehensible manner.
• Manage the budgetary allocations for technology implementations, ensuring cost-effective and value-driven decisions
• Champion the professional growth of the Business Relationship Management Services team, providing guidance on digital strategies, technological adoption, and innovative thinking.
• Direct and supervise the initiation, planning, execution, and completion of projects, ensuring timely delivery and adherence to predefined

Credentials and Experience:

• Bachelor’s Degree – field of study: Computer Science, Information Technology, Business Administration or related field, or equivalent work experience (Master's degree strongly preferred)
• Minimum seven (7) years of relevant experience with a focus on customer service, change management, and/or business relationship management
• Minimum seven (7) years of leadership experience as a team or project lead, supervisor, manager, or above is required.
• Minimum seven (7) years of experience in project/program management, business analysis, consulting, process improvement, process engineering/solutions management, or other related areas
• Experience successfully leading large, complex projects and/or in business, IT consulting, and management roles.
• Experience applying strategic relationship management processes and techniques to build and sustain trust relationships spanning business partner and clinical networks.
• Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time.
• Apply business partner experience management to foster a positive business partner perception of provider capabilities as an essential element of building and sustaining trust relationships.
• Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business.
• Understand the implications of Lean/Agile methods for the BRM role and capability.
• Influence the development and deployment of available Provider capabilities based on business need and potential to enable or create business value.
• Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes.
• Requires leadership and negotiation skills and experience/in-depth knowledge of the business, business requirements analysis, and IT process.
• Demonstrates in-depth knowledge of IT and the service catalog, and assigned departments/business areas to identify and communicate how IT solutions can support the achievement of short and long-term business goals.

Certifications:

• Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM) required

• • Preferred Certifications:
    • ITIL 4 : Foundations certification
    • Project Manager Professional (PMP)
    • Lean and/or Six Sigma certification