The mission of Georgia State University’s Campus Services Information Systems department is to provide high quality technical support services to the Georgia State University community in support of the University’s mission of teaching, research and public service, positively impacting the quality of campus life through professionalism, excellence and caring.



We are looking for an Information Systems Specialist, Intermediate to join our team.



WHAT MAKES GSU A GREAT PLACE?

Flexible work environment.
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship.
A rapidly growing center within an academic setting.


WHAT WILL YOU DO:

Under the general direction of the Assistant Director, the Information Systems Specialist, Intermediate will act as field technical support for Sequoia point of sale terminals, Morpho biometric terminals, Food Pro, general credit card terminals, DataCard card production hardware, InstantID card production software and TIBA parking system terminals. Also, as secondary support for Transact and other Auxiliary and Support Services administrative systems.



DUTIES AND RESPONSIBILITIES INCLUDE:

Act as campus-wide field technician support for assigned systems to include Sequoia, Food Pro, Transact, DataCard and credit card terminals. Visits various devices as needed to troubleshoot and effect repair or replacement.
Works with Assistant Director, Analyst Programmer Intermediate and vendor representatives in coordinating system and equipment support, maintenance, and repair services with external vendors.
Provide technical support for other campus card system components as needed, such as desktop computers, various card readers or scanners.
Liaison with campus customers both internal and external via email or phone to provide updates as needed on projects/repairs.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications:
Minimum Requirements:

Bachelor's degree and two years of related experience, or a combination of education and related experience.
Preferred Requirements:

Basic network experience.
Experience as liaison with enterprise level vendor technical support.
Some system administrator or application administrator experience.
Windows desktop support experience.
Experience with TIBA, PERCS, AIMS or other parking system.
Experience with Entrust card production software and hardware.
Additional Preferred Requirements:

Experience with Transact, CBORD, Sequoia POS, Food Pro, Morpho biometric readers or other campus card system or POS transaction terminals and KDS system.
Experience with POS hardware configuration, implementation and replacement.