Position Purpose
The Network Administrator (NA) maintains essential databases for the campus’s telecommunications, network infrastructure, and data services to ensure reliable access for the community. The NA is responsible for updating systems, managing databases, and promptly addressing service disruptions to meet the diverse needs and preferences of end-users, facilitating uninterrupted communication across the campus. Working with project contractors and vendors, the Network Administrator customizes network services to maintain a robust and responsive network environment, aligned with the operation and reliability of campus-wide communication networks.
Description
Required Qualifications - Education and Yrs Exp High School or equivalency
Required Qualifications - Skills, Knowledge and Abilities
High school diploma or equivalent with 2-4 years of experience in Office Administration
Strong problem-solving skills for quick resolution of network issues.
Effective organizational and communication abilities.
Experience in vendor management and customer service.
Financial literacy and attention to detail for accurate billing and inventory management.
Adaptability to new technologies and a commitment to ongoing professional development.
Project management experience, with an analytical and collaborative approach for network upgrades.
Proficiency in creating and maintaining technical documentation.
Willingness to work flexible hours, including off-hours and on-call, with occasional travel for on-site tasks.
Preferred Qualifications
A solid understanding of security principles to ensure the integrity and reliability of campus-wide communication networks.
Experience with management of phone systems.
Department Contact for Recruitment Inquiries Jonathan Kulp
Department Contact Phone Number 603.646.6110
Department Contact for Cover Letter and Title Jennifer Dunklee
Department Contact's Phone Number 603.646.2216
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions
Quick Link https://searchjobs.dartmouth.edu/postings/72649
Key Accountabilities
Description
Operational Management

Oversees the ticketing system, ensuring efficient issue resolution for network services.
Manages network equipment inventory and maintains accurate records.
Updates network documentation, including floor plans and port information.
Coordinates with departments to align network activities with campus needs.
Collaborates with vendors to optimize network services and accounts.
Handles telecommunication changes for new hires and terminations, managing and updating the campus phone system.
Serves as the primary contact for Network Services, coordinating issue resolution.
Ensures accurate billing and service order management.
Develops and maintains network infrastructure documentation.
Percentage Of Time 45%
Description
Administrative

Compiles and updates detailed network documentation, including configuration, performance metrics, network maps, and service records.
Oversees the E-911 database for the campus, ensuring adherence to state mandates and explores strategies for a comprehensive campus-wide system.
Collaborates with Project Managers and departments for the strategic planning and execution of network upgrades, aiming for seamless integration and minimal operational impact.
Manages scheduling for Network Services, encompassing project timelines and staff availability, through a meticulously maintained project and out-of-office calendar.
Facilitates cross-training programs for network services at critical campus locations.
Leverages existing technologies, such as the campus phone system, to enhance communication reliability and system efficiency.
Regularly updates and reports on the E-911 database to state Public Safety Answering Points (PSAP).
Percentage Of Time 35%
Description
Collaboration and Relationship Management

Cultivates partnerships with tech vendors, partners, and industry experts to keep the network infrastructure advanced and cost-effective.
Works with campus departments to ensure network services meet their evolving needs.
Participates with cross-functional project teams, promoting collaboration and efficiency.