Job Overview

The Tier 2 Support Technician works in a team environment to provide quality customer service and support within the Law Center’s Information Systems Technology department.

Responsibilities include but are not limited to:

Installing, maintaining, and upgrading computers and peripherals
Installing and upgrading software applications
Assisting faculty, staff and students with computer issues
Troubleshooting and resolving computer problems
Documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly to stakeholders
Provide support for maintaining our computer labs, audio-visual classrooms, video conference and telephone systems
Providing GOCard support services to faculty, students and staff.
Work Interactions

Daily contact with other Information Technology Staff to exchange, and/or request information, resolves problems, and collaborates on projects
Daily contact with Faculty, Students and Staff of the Law Center and its related organizations – to resolve problems, discuss/consult on issues and policies affecting the Law Center, and collaborate on projects
Daily interaction with Faculty, Students and Staff, as well as UIS colleagues to efficiently and effectively resolve GOCard and account transaction information requests
Requirements and Qualifications

BS in computer science/engineering related field
At least 4 years of related experience [note: consideration given for additional education in place of experience or additional experience in place of education]
Preferred qualifications

An additional 2 years of related experience
Availability and willingness to work day, evening and weekend hours as assigned
Work Mode: On Campus Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.