JOB DESCRIPTION:
HyFlex and General Classroom Technical Support (75%)

Fulfills the primary first-level support role for current classroom technology systems, including providing direct technical support to the organization’s internal users and visiting external customers/vendors. Serves as the first-level escalation for classroom technology issues reported by Service Center staff and student employees.
Escalates unresolved issues appropriately to senior CSOM A/V engineers and/or the University’s Office of Classroom Management (room/location dependent).
Provides maintenance of HyFlex classroom systems and equipment such as: classroom computers, video projectors, displays, document cameras, video collaboration systems and applications. Assembles, configures, and helps install equipment under guidance of the Carlson School A/V Engineer.
Installs, configures, administers, and maintains traditional classroom technology such as workstations, cabling and interfaces, and human interface devices.
Executes test plans for system upgrades and assists senior-level engineers on the implementation of classroom technology systems. Performs system updates and maintenance to ensure optimum performance and connectivity.
Continually trains IT student employees and IT staff in the operation and first-level troubleshooting of classroom systems and technology.
Creates, reviews, and updates formal written documentation for internal use by others in support areas.
Utilizes Service Center, IT student employees, and the University ticketing system to implement and recommend workflow improvements, issue management, and resolutions.
Audio/Visual Classroom, Conference, Event, and Meeting Support (25%)

Works with others in the CSOM A/V team to engage and support conference, webinar and meeting organizers and/or departmental teams by planning and practicing audio/visual conference scenarios; ensuring events are conducted with security best practices and accessibility for all participants.
Provides and coordinates support for on-site and virtual conferences, webinars and meetings that require audiovisual elements.
Supports and provides scheduled maintenance related to classroom/conference room setup, video recording, conferencing and streaming.
Researches, discovers and shares new and/or improved capabilities of audiovisual components and applications with peers and Carlson stakeholders.
Regularly tests and evaluates system configurations and practices to ensure optimum performance and connectivity.
** The employer reserves the right to change or assign other duties to this position **


Qualifications
*MINIMUM / ESSENTIAL QUALIFICATIONS:

BA/BS degree or a combination of related education and work experience equal to at least four years.
Experience supporting audiovisual technologies specifically in an academic/instructional environment.
Ability to work occasional selected evenings or Saturdays during the academic year; subject to semester course and building event schedules; works with the supervisor to coordinate additional coverage needs.
Able to lift up to 50 lbs. and bend/crouch/crawl around furniture.
*PREFERRED QUALIFICATIONS / SELECTION CRITERIA:

Specific experience with enhanced video collaboration components and systems such as Zoom and Zoom Room administration, Airtame conferencing solutions, AMX/Crestron control systems, microphones, document cameras, and other related classroom technologies.
Experience with enterprise Information Technology Service Management (ITSM) systems; notably ticket management processes, reporting.
Demonstrated skill in valuing and actively promoting diversity in all workflows.
Benefits
Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF) opportunity
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
Employee Transit Pass with free or reduced rates in the Twin Cities metro area
Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.