Must be able to work ONSITE, Monday-Friday 7:30a-4:00p OR 4-10s, Mon-Thursday 7:30a-6:00p.

Uncovers and assesses cancer treatment history which includes diagnosis, type of treatment, names and addresses of treating physicians and or facilities. Works closely with OIS representatives and new patient schedulers when evaluating patient’s appropriateness for visiting the organization. Upon initial visit, interviews patients and meets with them to ascertain clinical appropriateness to receive care at affiliated facilities, as well as clinical appropriateness for any clinical trials. Completes preadmission clinical evaluations and makes recommendations assessing the patient’s needs related to the medical diagnosis, treatment providers, treatment options and financial resources.

Promotes inter and intra departmental collaboration, nurtures relationships with others and is viewed positively by co-workers. Responds appropriately to negativity, seeks to promote understanding and mutual achievement of goals. Strong orientation toward services excellence. Utilizes brand platform for consistent deployment of services. Seeks opportunities for organization improvement, consistently applies lean thinking to departmental operations to enhance or improve services. Demonstrates an orientation toward achievement and professional growth actively seeks and initiates self-improvement through continuing education and/or participation in work projects that offer developmental challenges.

Facilitates and/or assists with admissions via the intake process. Collaborates and develops plans of care (huddles) with teams from intake, medical oncology, specialty clinics and CAM ensuring the patient is educated on the proposed plan of care. Provides clarity and addresses concerns the patient and family may have. Facilitates multi-disciplinary patient education to ensure a thorough understanding of the proposed plan of care. Acts as liaison between Oncology Information Services (OIS) and the Medical Center in all aspects of service recovery anticipating the needs of the patient. Facilitates a positive interaction between OIS and the Medical Center to ensure optimum attention to the Mother Standard of Care.

Applies problem solving techniques to the intake process. Plans work flow to assure timely completion of relevant responsibilities. Ensures that new chart is complete and contains necessary items for physician. Assesses special travel needs and works closely with support staff to ensure all details are coordinated for the upcoming patient visit.