At AccessHope, we’re Fighting cancer with everything we know™ by putting the ever-growing body of cancer knowledge to work for the greater good. Through a revolutionary employer health benefit offering, we remotely connect employees with cancer support services from National Cancer Institute (NCI)–Designated Comprehensive Cancer Centers. Instead of requiring those who have been diagnosed with cancer to come to the centers for renowned cancer expertise, AccessHope brings their support to the patient and their local oncologist—wherever they’re located—to improve care, outcomes, and value.

Hopeful for those we support, rebellious in our approach, and collaborative by breaking down barriers, AccessHope is seeking a Patient Navigator to help us uniquely deploy the latest cancer knowledge to the places it’s needed most. As an ideal candidate, you’llwork collaboratively with subject matter experts, physicians, nurse practitioners, clinical specialists, and leadership to ensure a concierge-level of care and assistance through a patient’s journey for validation of diagnosis and treatment. The Patient Navigator’s #1 priority is to ensure the best patient experience and to help reduce any barriers in accessing care. Navigating a patient with the utmost empathy and compassion is key to the success of this role.

Key responsibilities:

• Assists patients in accessing cancer care and navigating healthcare systems
• Provides support to nurse navigator and other team members and management on a regular basis to ensure continuum of care and customer experience is world-class
• Demonstrates basic understanding of cancer, healthcare systems, cancer treatment, supportive care options and how to access care and services through the Center of Excellence program
• Ensures member cases are reviewed, documented, and delivered to partner physicians

Required qualifications:

• Bachelor’s degree in healthcare, business, communications, or related field, equivalent experience may substitute for degree
• 3+years’ customer service experience, 1+ year patient navigation or patient or family care coordination experience, basic knowledge of medical and cancer terminology, ability to type a minimum of 40 wpm

Preferred qualifications:

• Oncology Patient Navigator – Certifiied Generalist^TM (OPN-CG^TM) or equivalent or eligible for certification within 6 months of hire.
• CPR/BLS Certification

Additional Information:

• As a condition of employment, AccessHope requires staff to comply with all state and federal vaccination mandates.

AccessHope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, identity, age, status as a protected veteran, or status as a qualified individual with disability.