Endpoint Lifecycle Specialist

University of Oklahoma

Oklahoma, OK

ID: 7121533 (Ref.No. ta230140)
Posted: January 18, 2023
Application Deadline: Open Until Filled

Job Description

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Title- Endpoint Lifecycle Specialist (level II)
Team- IT Services Team

Role Purpose
Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?

At OU IT, you will be a part of an organization that recognizes and rewards the contributions of its employees. OU IT fosters a dynamic work environment and offers a wide range of career opportunities. As part of a higher education institution, OU IT embraces the mission of the University and reflects the diversity of the students we serve.

Assist and contribute to the system wide Endpoint Management initiative by performing endpoint repair on Dell and Apple laptops and desktops, perform imaging on all standardized endpoints, assist in general warehouse duties that would include receiving and organizing for efficiency, delivery of endpoints, assist in monitoring tickets, and contribute to continual process improvement.

Duties-

Coordinate and perform break/fix of Dell and/or Apple computers
Perform imaging on standardized computers and quality assurance
Work within the Asset Management system to assign devices appropriately
Maintain warehouse organization and cleanliness
Perform delivery and pickup if needed

Job Requirements

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Required Education: Bachelor's degree, AND:
Equivalency Substitution: Will accept 48 months related experience in lieu of the bachelor's degree for a total of 84 months related experience.

36 months experience as IT Help Desk, Client Support, or related field.

Skills:

Knowledge of different applications and systems.
Ability to diagnosis and solve IT problems.
Knowledge of remote desktop applications.
Strong analytical and problem-solving skills.
Ability to communicate verbally and in writing.
Excellent interpersonal skills.

Certifications:

None

Advertised Physical Requirements:

Sits and stands for prolonged periods of time. Use of computer. Manual dexterity. Communicate effectively and listens. Ability to lift 50 lbs.
Standard Office Environment.

Departmental Preferences:

Fundamental knowledge of IT operations, experience and certification with Apple GSX and/or Dell TechDirect.
A process-oriented mindset, an aptitude for organization and a desire to contribute to the overall success of the program and team.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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