Client Solutions Engineer III

Dartmouth College

Hanover, NH

ID: 7107429
Posted: August 5, 2022
Application Deadline: Open Until Filled

Job Description

Position Purpose
The Engineer III is responsible for the technical architecture and design of proprietary software and distributed solutions for ITC.
The Client Solutions Engineer III leads administration, development, and integration of enterprise solutions that support current and future institutional technology operations and initiatives. The Engineer III is a leader with a great deal of experience in architecting, designing, and developing software and distributed solutions.
Required Qualifications - Education and Yrs Exp Bachelor's degree
Required Qualifications - Skills, Knowledge and Abilities
5-7 plus years relevant work experience or the equivalent combination of education and experience.
Experience with two or more of the following programming languages: Golang, Javascript, Python, Rust, PHP, C/C++/C#, SQL, Lua, Dart, Swift, Java.
Experience scoping, designing, and developing a software project
Experience resolving complex problems (Front-end, Back-end, Platform)
Experience leading multi-developer projects
Experience integrating distributed systems including networking.
Experience in containerization/virtualization
Experience with automation used to deploy and maintain complex systems.
Experience developing REST APIs.
Ability to identify client need and put it in the broader context of the Dartmouth ecosystem.
Experience in designing and developing unique and/or custom technology solutions.
Experience configuring and managing account and access control.
Demonstrated expertise in performing root cause analysis on distributed systems.
Demonstrated effective verbal and written communication skills.
Experience leading client relationships and consulting in the design and development of solutions.
Experience using project management methodologies related to software development.
Experience leading projects with Agile methodologies.
Demonstrated ability to collaborate on teams and lead team initiatives.
Experience mentoring and teaching others.
Demonstrated ability to learn solutions and programming languages.
Demonstrated ability to guide and advise on best practice and innovative technology solutions.
Preferred Qualifications
Experience in automation, orchestration, or containerization.
Experience leading teams using Agile methodologies.
Post-secondary degree in Computer Science or related field.
Experience in configuring SSO and SAML.
Department Contact for Cover Letter and Title Jacquelin Carty, Asst Director, Client Solutions Engineering
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Special Instructions to Applicants
All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID-19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

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Key Accountabilities
Solution and Software Engineering

Architects, designs, and develops software and distributed solutions.
Architects integration and automation for enterprise solutions.
Orchestrates the delivery of client solutions.
Provides leadership in one of the following areas of expertise: software architecture, software development, automation, orchestration, or solution management.
Leads the pursuit of innovative and creative technology solutions for Dartmouth.
Percentage Of Time 50%
Project Management and Consulting

Build relationships and consults with client departments to design and deliver technology solutions aligned to departmental business objectives.
Leads projects at an institutional level.
Collaborates with internal and external teams to share information, build relationships, and accomplish shared goals.

Percentage Of Time 25%
Solution Management

Manages enterprise solutions including reviewing of and advising on new features and upgrades.
Develops and designs access control for enterprise solutions.
Leads response team for Tier 3 support issues.
Troubleshoots containerization/virtualization platforms.
Structures and contextualizes knowledge materials for enterprise solutions.
Leads knowledge management process improvement.
Leads campus governance and communications regarding enterprise solutions.
Percentage Of Time 10%
Training and Development

Trains and mentors colleagues in areas of expertise.
Proactively identifies and pursues training to develop subject matter expertise.
Provides direction for Client Solutions Engineering in areas of expertise.