Under general direction from the appropriate operating unit manager, provides and coordinates the implementation of complex medium to large-scale software application systems in support of institutional functions; develops and implements training programs and long-term technology support for higher education functions; coordinates implementation with internal and contract software developers and commercial software vendors; and provides end-user advocacy within the Information Technology Department.Knowledge of:
Strong understanding of higher education applications and associated functions and software. Ability to:
Multiple software applications and related concepts.
Principles and practices used in troubleshooting complex software application problems.
Applications/programming development, databases and data structure concepts.
Advanced methods and techniques of providing training to faculty and staff on software applications.
Advanced principles used in the design of training materials and programs.
Advanced methods and techniques used in web site design and development.
Direct, coordinate, develop, and provide implementation and training on higher education functions and related software applications. Education and Experience Guidelines:
Analyze, troubleshoot and apply problem solving skills to technical problems.
Coordinate the development of end user documentation from a variety of sources.
Evaluate and test new software applications and recommend modifications as necessary.
Understand various administrative activities and office functions.
Operate a variety of equipment including computers and supporting software applications.
Adapt to changing technologies and learn functionality of new equipment, programs and systems.
Work cooperatively with other departments, faculty and staff.
Work independently in the absence of supervision.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.Education/Training:
Equivalent to two years of college level course work in computer science, information systems, application programming or a related field.Experience:
Five years of increasingly responsible experience providing support for higher education software applications and related functions, networked computer hardware and systems software, and technology related help-desk functions.Conditions of Employment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Work Environment:
Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.Physical Demands:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.Duties and Responsibilities
Coordinate the implementation of medium and large scale software application systems; coordinate implementation with internal and contract software developers and commercial software vendors; facilitate end-user involvement in software development and design and testing processes.
Develop, plan, and organize end-user training associated with the implementation of new software application systems.
Facilitate communications regarding software maintenance and support including troubleshooting and problem solving for large-scale mission-critical institutional software systems.
Facilitate and coordinate end-user help-desk functions; provide information as necessary.
Facilitate the transfer of information between users and management levels of technical staff and maintain confidentiality on secure and/or sensitive information.
Support functional modules as assigned.
Direct, coordinate, develop, and present formal group and informal one-on-one training on the procedures, features, and other functional and technology aspects of higher education functions which may be locally installed, or centrally maintained and delivered over the District’s network.
Direct and coordinate the development of end user documentation from a variety of sources including technical manuals, user documents, originally authored materials, technical staff and user staff; maintain library of documentation.
Coordinate complex problem-solving resources to users through research, analysis, and consultation with users, technical staff, managers and vendors.
Evaluate new software; create testing environments and perform testing of software; provide feedback to software development staff regarding user interface issues; recommend and coordinate policy changes and new application standards with appropriate staff.
Design, develop, and maintain assigned web sites; collaborate with appropriate staff on the implementation of applications, policies and access changes; develop and maintain documentation.
Perform related duties as required.
At the South Orange County Community College District, our goal as an academic community is to sustain a working environment that fosters and celebrates diversity, promotes and rewards excellence, and is welcoming to all. An exemplary academic community promotes an inclusive environment that best prepares our faculty, staff, and students to live, work, and contribute in a global society. The Plan reflects the District's commitment to equal employment opportunity and outlines the active steps that ensure nondiscriminatory practices.