Technical Support Coordinator

Rider University

Lawrenceville, NJ

ID: 7084209 (Ref.No. 21A450092)
Posted: August 30, 2021
Application Deadline: Open Until Filled

Job Description

Position Description

Rider University invites applications for a Technical Support Coordinator. Successful candidate’s main priority is providing media support for faculty, students, and staff by supporting campus wide media needs which includes: supporting all audio visual technology in classrooms and meeting spaces with installed or supplemented technology; providing high level audio and video recording, editing and video conferencing support; encoding media for use with University’s learning management system; organizing requests for service as well as operate technology for promoting University initiatives (e.g. Open House, Convocation, Commencement and Town Hall meetings). Candidate’s second priority is providing technical support for students, faculty and all levels of staff for PC/Mac hardware, software, printers and light network issues which includes: supporting student and teaching labs and studios; monitoring Help Desk ticketing system database for any incoming requests; communicating with the Office of Information Technology team members as needed; hiring, training, scheduling and supervising student workers; supporting all print locations on campus with assistance from the student worker team; interacting with external vendors as needed; and supporting technology in all labs and teaching spaces.

Position Requirements

Successful candidate must possess an Associate or Bachelor’s degree in a technology field or comparable experience and coursework, along with a minimum of 5 years’ experience in media/AV technologies, preferably in higher education. Additional experience/skills include: experience with Audio/Video Production, both live and recording backgrounds, as well as Production Equipment, Video Conferencing, Cable TV Systems, Audio Technologies; skill in the operation and setup of computers, Mac and PC, as standard tools including a sound understanding of software, peripherals, printing and networking; proficiency in the use of basic hand and power hand tools required to perform installations and repairs; demonstrated organizational skills, experienced record keeping and attention to detail; and a valid driver’s license and satisfactory driving record.

Position Preferred Qualifications/Experience

About Rider University

The Rider University community is composed of faculty, staff and students from a wide range of cultural backgrounds.

Rider University is committed to fostering an inclusive, vibrant living and learning community that embraces students, faculty and staff of all backgrounds and enables them to achieve success.

Through reflection and open, respectful dialogue, we develop responsible citizens who demonstrate academic understanding and compassion to grow and serve as leaders in a diverse and global world.

Candidates with a demonstrated commitment supportive of the multicultural needs of Rider University and the surrounding community are highly desired.

Rider University has been included as one of the nation’s best universities by US News & World Report and remained in the top tier in the Regional Universities – North category. Additionally, The Princeton Review named Rider among its “Best 386 Colleges” in the nation. Both publications have ranked the University favorably in their respective surveys for more than a decade.

Rider University is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity.

Special Instructions to Applicants

Rider University is committed to diversity. Please provide a statement of your commitment to diversity.

The completion of a background check is required for all new hires.


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