Financial Aid Customer Service Representative

Houston Community College

Houston, TX

ID: 7066330
Posted: May 19, 2020
Application Deadline: Open Until Filled

Job Description

The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team

Be a part of a dynamic community dedicated to providing the resources, guidance and inspiration needed to create the ultimate student experience: from registration and financial aid applications to the first time they arrive at one of our Centers of Excellence or log in to their first class, from academic success planning to providing a safe environment, and from connecting them with community networks to launching them into the career of their dreams. Make their student experience exceptional.

We are currently seeking a Financial Aid Customer Service Representative who will advance the institution’s proud tradition of excellence in academics, student life and community service.

The Opportunity
You: You thrive on helping students achieve their educational and career aspirations, and you’re looking for an opportunity where you can continue learning and growing in your career.

Your mission: You’ll provide high quality customer service to students, parents and the general public, and provide office clerical services as needed, to support the day-to-day operations of the Financial Aid department.

Your work: Highlights
In this role, you’ll assist parents and students with the financial aid application process.
It’s important that everyone feels welcome in the Financial Aid Office, and you’ll ensure that they are treated with the highest level of respect, professionalism and integrity. You’ll comply with all Family Educational Rights and Privacy Act (FERPA) regulations, and provide students with a confidential setting (if requested), ensuring that sensitive matters are treated appropriately. You’ll respond to student questions and inquiries promptly and follow up as needed in a timely manner. In collaboration with other STU departments, you’ll assist students with unusual situations and resolve issues so students can be academically successful.

Professional Development Opportunities
At HCC, we support job-related professional growth that will enable you to advance your career goals, increase institutional effectiveness and improve the quality of our programs and services. You’ll discuss with your supervisor the training programs, conferences, courses and/or other relevant professional development activities you could participate in throughout the year.

Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!


Apply Now

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