Associate Director of Operations

Springfield college

Springfield, MA

ID: 7064277
Posted: February 20, 2020
Application Deadline: Open Until Filled

Job Description

Job Description
The Associate Director of Operations will oversee and is responsible for leading the Custodial, Grounds, and Warehouse areas of Facilities Management Division in a safe, professional, reliable, efficient, environmentally-sound, and cost- effective manner.

Responsibilities include:

Plan, direct, and supervise Custodial, Grounds, and Warehouse services, including personnel, in cleaning, upkeep, maintenance, scheduling, event planning/coordination, and general condition of the campus buildings as well as the campus grounds in landscaping, renovations, new construction, improvements, and equipment maintenance.
Oversee all aspects of campus events, activities, functions from the planning phase through post event clean-up.
Manage the Severe Weather team to coordinate snow removal, campus clean-up and other weather related events ensuring the campus is safe for the College Community.
Set and maintain standards for cleanliness, cleaning techniques, and expectations through the department.
Provide management, operational, logistical, and hands-on support for all custodial, grounds, and warehouse matters, including field supervision, lead craft support, and contractor oversight with an emphasis on quality and cost management.
Maintain Custodial, Grounds, and Warehouse equipment and machinery in operating condition at all times, ensure timely repairs and ability to be safely operated
Review incoming work requests, complete job planning activities, and review/incorporate all pertinent safety procedures. Ensure work documentation is accurate and complete.
Manage, plan, schedule, and incorporate preventive maintenance schedules and technique to keep campus buildings and grounds in optimum aesthetic and condition.
Manage operating and capital budgets to ensure that operations and projects are cost effective, completed in a timely and accurate manner, and on budget, including managing external contracts.
Coordinate maintenance projects, including hiring contractors and working with engineers, architects and vendors. Define scopes of work, create Requests for Proposals (RFPs), review proposals, make awarding recommendation, hold construction and progress meetings. Evaluate qualifications, workmanship, compliance of architects, contractors, and other vendors and make decisions in keeping with the best interest of the college
Keep projects to predetermined timelines, quality levels, and performance standards. Maintain costs within budget. Oversee work to successful completion. Ensure documentation is accurate and complete. Manage and budget projects to ensure projects are cost effective, completed in a timely and accurate manner, and on budget. Where appropriate, negotiate and manage external contracts.
.Coordinate the activities of contractors, facilities personnel, college projects, and office/residential occupants to ensure stakeholder buy-in, maximum efficiency and minimum disruption. Communicate information up, down and across the organization. Share information openly to foster an atmosphere of trust and cooperation within the administration, faculty, and staff.
Perform field supervision and lead craft or contractor resources to complete work in an efficient manner with emphasis on quality, cost management, and safety. Oversee all maintenance, repairs, renovations, upgrades while maintaining high standards of living and compliance with all applicable codes and regulations.
Ensure contractor compliance with all applicable fire & life safety codes, building codes, environmental regulations, OSHA regulations, college policies, and oversee quality control, finish level, and function of all work performed. Communicate schedule, milestones, costs, and status to supervisors, stakeholders, and college community. Ensure compliance with applicable local, state, and federal building codes and regulations.
Maintain accurate records including blueprints, CAD files, bids, change requests, value engineering, schedules, payments, correspondence, etc. Ability to read, interpret, and apply information from files, drawings, schematics, catalogs, laws, procedures, standards, reports, and manuals.
A Bachelor's degree in Facilities Management, technical or related degree or equivalent combination of work experience (including specialty in a trade) and training.
Minimum of 8 years relevant experience in facilities operations in a complex multi-building facility. Experience at an independent school, college, or university is preferred.
At least 5 years as a supervisor or manager with multiple direct reports and experience in contractor management.
Valid Driver's License -- CDL endorsement preferred
Knowledge of:

OSHA standards and industrial safety standards
Strong knowledge of Microsoft Office, Maintenance Management
Systems, Databases, Architectural software (CAD, Revit, etc.), Scheduling software, etc.
Administrative and computer skills
Project management experience, including managing contractors, sub-contractors, local regulations, planning, schedules, and budgets.
Monitoring, installation, and maintenance of electrical, plumbing, air, communications, controls, and other power plant equipment is desirable with detailed knowledge of maintenance and repair practices of large buildings, dormitories, and workshops.
Estimating man hours and materials and to visualize the job to be performed.
Experience repairing and maintaining large buildings, dormitories, and workshops.
Building Codes, National Fire Protection Association (NFPA) Codes, state/local code compliance, design programs, construction and service standards, customer service, troubleshooting, and maintenance work methods/practices.
Ability to:

Maintain effective working relationships with other personnel including subordinates, peers, superiors, vendors, contractors and other contacts
Manage, plan and forecast an operational budget of $1,200,000.
Organize and prioritize management skills, excellent oral and written communication skills.
Read, interpret, and apply information from files, drawings, schematics, catalogs, laws, procedures, standards, reports, and manuals.
Work effectively with minimal supervision, have initiative, and be a self-starter.
Analyze situations and information, consider the risks and implications and implement a plan of action.
Evaluate, select, and apply standard engineering techniques procedures, and criteria, using judgment in making adaptations and modifications.
Devise innovative approaches to problems encountered. Consider risks & implement a plan of action.
Listen, lead, build a team, motivate, engage, and resolve conflict and interpersonal skills.
Provide supervisory capabilities using interpersonal relations, handling conflict, assertiveness, leadership, team building, and coaching/mentoring skills with the ability to motivate, engage, and to devise new approaches to problems encountered.
Evaluate, select, and apply standard engineering techniques procedures, and criteria, using judgment in making adaptations and modifications.
This may require additional hours on short notice (hours including evening, nights, weekends and holidays) in office and field settings through normal and severe weather conditions.
Springfield College is committed to enhancing diversity and equality in education and employment.


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