Department Information
At Executive and Internal Technology Support (EITS), a part of University Information Technology Services (UITS), we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Executive and Internal Technology Support (EITS) manages multi-campus 24/7/365 IT support for IU executives and their direct reports, including but not limited to the President, Executive Vice Presidents, Vice Presidents, University General Counsel, Office of the Bloomington Provost, and the IU Board of Trustees. EITS also provides technical support for IUB and IUPUI internal UITS staff.

Job Summary
Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
Communicates effectively with clients in resolving escalated issues.
May provide informal and formal training to faculty staff and students on information technology.
Adheres to documentation standards (issues, resolutions, updates/changes).
Qualifications
EDUCATION

Required

Bachelor's degree (preferably in computer science or related field)
WORK EXPERIENCE

Preferred

Some experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience
Combinations of related education and experience may be considered

SKILLS

Required

Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Friendly and service-oriented
Excellent organizational skills
Sound understanding of network fundamentals, and understanding and application of existing industry best practices
Knowledge and skill in recent Microsoft Office suite
Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.