Position Overview
This position is part of a team responsible for maintaining classroom audiovisual technologies by performing maintenance, troubleshooting and administration. It provides customer service/support for users of classroom technology. The position tests, implements and provides input on classroom technology solutions in coordination with university partners and external vendors.

Level I positions provide technical support for audiovisual (AV) equipment associated with videoconferencing, presentation and classroom instruction. They provide training and technical assistance to customers, administrative support of videoconferencing solutions, and installation and maintenance of classroom AV technologies.

Duties may include:
Provide training on classroom AV use.
Provide video conferencing administration and user support.
Provide second-line support for classroom systems.
Maintain classroom AV equipment, diagnose problems (troubleshooting), implement solutions and verify proper functioning of classroom systems.
Support coordination with external vendors and collaboration with other Office of Information Technology (OIT) teams to provide AV solutions that meet security, reliability and performance standards.
Read and understand line drawings, schematics, plans, instructions; create entry-level one-line drawings.
Research, configure and physically install AV equipment and components; verify installation meets standards.
Participate in installation, testing, design and development phases of projects.
Provide input for updating installation documentation.
Test mock-ups to support development.
Other duties as assigned.

Level II positions install and test classroom audiovisual (AV) equipment and provide technical support associated with videoconferencing, presentation and classroom instruction. They provide training and technical assistance to customers, administrative support of videoconferencing solutions and support for design and development of AV solutions.

Duties may include:
Manage installation and testing phase of projects.
Read and understand line drawings, schematics, plans and instructions.
Research, configure and physically install AV equipment; verify installation meets standards.
Coordinate and collaborate with university teams and external vendors to provide AV solutions that meet security, reliability and performance standards.
Support video conferencing administration and user support
Provide training on classroom AV systems.
Provide second-line support for classroom systems.
Diagnose problems (troubleshoot AV systems) and implement solutions.
Create one-line and spatial design drawings.
Other duties as assigned.

Salary range, depending on education and experience:

Classroom Analyst I:$25.18 to $31.46 per hour
Classroom Analyst II:$28.46 to $35.57 per hour


Unit URL
Office of Information Technology (OIT) | University of Idaho (uidaho.edu)
Position Qualifications
Required Experience
Classroom IT Analyst I
One year installation of AV technologies.
One year troubleshooting AV technologies.
One year in customer support.
General computer skills including business productivity applications, customer management software and knowledge of network configuration.
Classroom IT Analyst II
Three years installing AV technologies.
Three years troubleshooting AV technologies.
One year designing and developing AV control systems.
General computer skills including business productivity applications, customer management software and knowledge of network configuration.
Required Education
Classroom IT Analyst I & II
High School Diploma or equivalent.
Required Other
Additional Preferred
Classroom IT Analyst I
Associate’s degree or higher in an information technology related field.
Experience with commercial interior/spatial design software.
Experience supporting classroom and conference room AV technologies in a higher education environment.
Experience training or troubleshooting classroom and conference room AV technologies.
Strong customer service skills.
Experience with Zoom administrative support.
Excellent organization and attention to detail.
Excellent verbal and written communications and the ability to communicate to a variety of audiences.
Excellent critical thinking and problem-solving skills.

Classroom IT Analyst II
Associate’s degree or higher in a related field.
Experience with commercial interior/spatial design software and user interface design.
Experience supporting classroom and conference room AV technologies in a higher education environment.
Experience programming, training or troubleshooting classroom and conference room AV technologies.
Network Management Systems – UI Train.
One year of experience with Zoom administration.
Training/certifications (the following or equivalents):
Extron – Extron Control Professional
AMX – AMX Technician (Enova)
Strong customer service skills and excellent organization and attention to detail.
Excellent critical thinking and problem-solving skills.
Excellent verbal and written communications and the ability to communicate to a variety of audiences.
Physical Requirements & Working Conditions
Ability to:
Frequently lift, carry, and/or otherwise move audiovisual equipment weighing up to 50 pounds indoors and outdoors.
Traverse between buildings.
Climb stairs and ladders.
Crawl or maneuver in small spaces.