Interlibrary Loan Assistant

Ball State University

Muncie, IN

ID: 7122890 (Ref.No. BSU35697)
Posted: February 3, 2023
Application Deadline: Open Until Filled

Job Description

Coordinate and perform activities related to processing materials borrowed for Interlibrary Loan users; communicate with other institutions regarding items on loan and overdue; assist Interlibrary Loan users in person and remotely; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries.

If you enjoy working in a vibrant service environment, this job could be right for you. Ball State University Libraries is searching for someone to join our committed team of Interlibrary Loan staff, responsible for providing vital interlibrary loan services to students, faculty, and staff. With an average of nearly 1 million visitors annually, Bracken Library and our branch libraries in Architecture, Health, and Foundational Sciences, are known for our friendly expertise and providing an inclusive, welcoming environment. We are at the center of the campus experience for many members of the Ball State community and invite you to consider joining us in our mission to create “transformative experiences for diverse communities of learners.”

Job Function:

Minimum Education:

Associate's degree or equivalent in library science, business, or related field.

Preferred Education:

Bachelor's degree.

Minimum Experience:

Over three months to one year of related experience.

Preferred Experience:

One or more years of experience in a library setting.

Duties and Responsibilities:

Process incoming borrowed Interlibrary Loan materials to ensure accuracy and timely availability to users; open, receive, and verify materials and condition, following special instructions; record due dates, notify library users of arrival, and use appropriate tracking software.
Process Interlibrary Loan returns; verify materials, condition, and special instructions in preparation for mailing.
Verify and process incoming electronic articles and process document delivery requests as needed, following appropriate copyright compliance guidelines.
Monitor overdue items on loan to other institutions, including communicating with other agencies.
Train and monitor student assistants in the performance of area work assignments and job duties.
Provide Interlibrary Loan and information services to users in person and remotely.
Maintain current knowledge of systems and software used in Interlibrary Loan; verify requests for borrowing materials.
Perform duties of other Interlibrary Loan staff as needed.
Perform other related duties as assigned.
Maintain regular and predictable attendance.

At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.

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