Program Specialist Lead

University of Oklahoma

Oklahoma, OK

ID: 7121397 (Ref.No. ta230116)
Posted: January 17, 2023
Application Deadline: Open Until Filled

Job Description

Job Description

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If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

CPM has a full-time job opportunity for a Program Specialist Lead. This position will include all the duties of a Program Specialist in addition to serving as the subject matter expert to the team. The Program Specialist Lead focuses on customer needs, collaborates with others, solves problems creatively, and demonstrates high integrity while meeting established policy and procedures; must be able to maintain effective professional and team relationships in both a virtual and live environment that meet departmental core values; and performs related duties as assigned. We provide an extensive on the job training program, with future opportunities for advancement. The primary job is researching, building, and updating electronic records used to establish and enforce child support cases. Ability to conform to specific guidelines and timetables is a requirement to ensure the needs of all customers are met.

Duties would include but are not limited to:

  • Performs initial review, data collection and verification of child support information from forms, legal orders, and Oklahoma Health Care Authority information.
  • Conducts thorough, detailed and organized research using various search engines to complete established processes in a time driven manner.
  • Documents and updates all information found in the system and program databases.
  • Analyzes, recommends, and documents processes and changes to improve quality and efficiency of operations.
  • Provides training and coaching.
  • Provides support of daily production activities as needed for the unit.
  • Performs specialized tasks and routine Quality Control checks.
  • Develops relationships and meets with relevant agencies and staff.
  • Maintains strict confidentiality standards.
  • Plans and oversees special projects.
  • Performs various duties as needed to successfully fulfill the function of the position.

This position may be eligible for remote or hybrid work.

 

Job Requirements

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Required Education:  Bachelor's degree, AND:  

  • 24 months professional experience in child support, social/government services, or office-based customer service.

Equivalency/Substitution:  Will accept 48 months of related experience in lieu of the bachelor's degree for a total of 72 months of related experience.

Skills:

  • Ability to speak, read and write clear, concise English
  • Proficient in Microsoft Office
  • Detail oriented for accuracy of data and information
  • Customer service skills
  • Must be able to perform basic data analysis
  • Composition and proofreading skills
  • Strong initiative to solve problems
  • Ability to read and interpret legal documents

Certifications:

  • None

Advertised Physical Requirements:

  • Ability to engage in repetitive motions.  Ability to lift objects under 50 lbs.  Must be able to enter data into a complex database on a daily basis.  Frequent exposure (50 to 60%) to physical and/or mental stress or discomfort caused by deadlines and busy periods.  Long periods of sitting and/or standing. May be required to travel. May require contact with other departments and university officials.

Departmental Preferences:

  • Experience in quality assurance monitoring.
  • Experience in developing and presenting coaching/training activities.
  • Analytical skills.
  • Knowledge of Child Support and EESC policies and procedures.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.