Summary

Department Summary

University Health Service (UHS) provides a scope of health and wellness care to University of Michigan students, as well as primary care services for eligible UM faculty and staff. UHS is actively seeing compassionate, enthusiastic and patient-focused individuals to join our campus team. This position is conveniently located on campus near downtown Ann Arbor and minutes from the main hospital.

Job Summary

As a Medical Assistant (MA) for University Health Services, you will have the unique opportunity to provide care for U of M students, faculty, and staff. Not only will you have the ability to showcase your skills as a MA, you will also have an opportunity to build strong relationships with Physicians and Advanced Practice Providers. You will play an integral role within the University, and specifically within UHS. MAs are frontline in providing the highest quality care for students and other UM affiliated patients. We are eager to assist you in becoming a well-rounded employee, and to support advancement in your skills.

Responsibilities*

Patient Care 80%

Room patients and completing intake, including medication reconciliation and screening forms
Perform ear irrigations, suture/staple removal, EKGs, casting/splinting, ankle taping, urine drug screens and other point of care testing
Assist clinicians in the delivery of direct care and support operational functions including procedures
Act as chaperone during sensitive exams, diagnostic and therapeutic treatments
Provide routine patient prep instructions for some UHS procedures
Observe patient status, report changes, and document accordingly
Perform quality control/assurance for CLIA waived testing
Open and close clinic according to UHS guidelines
Problem-solve patient flow issues
Use infection prevention guidelines for patient rooms and equipment
Disinfect and maintain medical equipment
Administer injections appropriate to clinic protocols or by defined orders in the EMR, including, but not limited to immunizations
Clean, stock, organize patient care areas
Nasopharyngeal Covid swabbing
Mid Turbinate Covid swabbing, including educating and observing patient self collecting
Administrative 10%

Prepare and/or place orders for patient care supplies
Prepare medical instruments for transport for high level disinfection
May contact patients and arrange for appropriate testing, referrals, or follow-up
Other Duties as Assigned 10%

Participate in Quality Improvement activities
May prepare and/or present ideas or explain workflow changes at team meetings
Various other duties deemed clinically appropriate and within the scope of practice designated by clinical staff and/or supervisor/designee
Reinforce instruction for patients and families according to the teaching plan established by a clinician
Required Qualifications*

High school diploma or GED
0 - 5 years experience of working as a Medical Assistant and/or related experience performing as a Certified Nurse assistant or Direct Care Worker
Desired Qualifications*

Graduated from an Accredited Medical Assistant Program
Ambulatory Care setting experience within the last 2-3 years
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Certification
Previous experience with MiChart (EPIC)
Diversity, Equity, & Inclusion (DEI) training
Bi-lingual or multi-lingual skills
Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Position Criteria:

Able to multi-task and work in a fast-paced, busy environment
Able to work in a team-centered environment
Able to take direction from multiple disciplines
Flexible to work between multiple areas
Communicate appropriately with patients, families, and members of the healthcare team
Demonstrated positive attendance and reliable work history