ITS Senior Business Analyst

Southern New Hampshire University

Remote, NH

ID: 7112721
Posted: October 6, 2022
Application Deadline: Open Until Filled

Job Description

We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia and Wyoming.

The Opportunity

The Senior Business Analyst ITS engages with multiple departments throughout the university to learn procedures, and translates our requirements into system changes/functional specifications and develop efficiencies/solutions. The Senior Business Analyst ITS works as a liaison between the ITS department and other units. You will work on programs, leads discussions to translate our requirements into system changes/functional specifications, and facilitates conversations to identify potential solutions. Also, you will participate in the testing and validation of solutions delivering on the approved requirements ensuring the desired outcomes. Additionally, you may provide project management support and act as a project leader on multiple university wide programs.


Primary Responsibilities:


Plan and perform scoping, requirements definition and prioritization activities using selected methods and tools (predictive).
Conduct interviews and facilitate group sessions with business and technology partners to elicit, analyze, and document requirements.
Document all aspects of our requirements using best practices for artifacts such as process models, use cases, epics, user stories, impact analysis, completion criteria, functional and non-functional requirements.
Establish the requirements baseline and ensure changes are investigated and managed.
Document and manage requirements traceability matrix and confirm solution meets requirements.
Use advanced modeling techniques to produce diagrams, models, and prototypes that illustrate system and data relationships, and business process flows for both all states.
Analyze the our requirements and validate potential solutions/approaches with business and technical staff to identify potential improvements in functionality and processes, and ways that technology can help to achieve organizational goals.
Support business and technical partners in all aspects of testing including test script development, acceptance criteria, integration testing, test data creation, user acceptance testing.
Provide consultative support to partners to help them to achieve desired changes and outcomes.
Guide and support the transition of solutions from a development to a production/operational status.
You will facilitate conversations between functional and technical teams to ensure common and deep understanding of our needs and solution capabilities to achieve better outcomes.
You will participate in dialog with vendors and SNHU staff to understand vendor solutions and obligations, confirm vendor offerings, and monitor vendor performance towards SNHU requirements.
Provide standards of excellence in all documentation and assistance to team members tailored for specific audience and purpose.
You will partner with project manager, team members and peers to ensure clarity of roles and responsibilities and resolve areas of confusion or overlap to promote high performing teams.
Collaborate with developers and data owners to guide creation of data integration and analyze tradeoffs between usability, best practices and performance needs.
Assist software development with the investigation and resolution of issues.
Work with third party data providers to analyze and integrate offerings.
Work with partners and data governance to identify where data quality gaps impact analysis and recommend prioritization.
Be mindful of changes to the business that may improve the current solution - new products and services, acquisitions, reorganizations, system changes.
You will perform the project manager role together with the business analyst role on sized requests or projects.
Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

Skills:


Experience with business process analysis.
Experience with APIs and their use in integrations.

Minimum Qualifications:


Years of relevant or specific experience: 7+ years' experience in business process management, application development, or data management.
Academic Degree(s) and/ areas of study: Bachelor's degree in computer science, business administration, or related field.

Equivalent of experience in lieu of degree acceptable: ☒ Yes


Professional Certification(s): CCBA, CBAP or PMI-PBA.
Understand interdependencies between business systems transactional and data models to propose system changes and troubleshoot production issues which impact business operations.
Project management experience and familiarity with project management methodologies (predictive, agile).
Experience with software/system development lifecycle and integration.
Experience with current technology, business applications, and data models used for functional transactions, operations and business reporting.
You will provide analysis skills with experience implementing complex solutions balancing cost-benefit, security, extensibility, interoperability, manageability, and other necessary organizational considerations.
You are proficient in process modeling techniques including UML diagramming.
You have experience documenting specifications and test specifications.
You have experience working with complex organization structures, operational models, transactional models, goals, regulatory compliance.

We would like to see:


Master's degree in relevant field.
You have experience in relevant IT or business domain role(s) and at least five years in lead business analyst role.
Experience with cloud-based environments such as Microsoft Azure, Salesforce.com, ServiceNow.
Experience with agile software development methods.
Three years' experience in higher education industry software systems.