Senior Coordinator, Patient Support Services
Baylor College of Medicine
Houston, TX
ID: 7112500 (Ref.No. 13297-en_US)
Posted: October 4, 2022
Application Deadline: Open Until Filled
Job Description
Summary
The Sr. Coordinator, Care Navigation Services, serves as single-contact Care Navigator for high-touch Baylor VIP and alignment program patient populations, setting the tone for the optimal patient experience. Coordinates registration, transfer of medical records and & specialty dept scheduling and testing. Must bridge communications efficiently between the client, physician, multi-department and clinical staff.
The ideal candidate will have experience in resolving medical billing rejections and physician credentialing.
Job Duties
- Coordinates incoming premier appointment and testing requests for BCM, also BSLMC if needed.
- Assists with sales and onboarding of patients within other alignment program service lines.
- Triages patients for the appropriate specialty department and provider, coordinating services, dates and times.
- Completes EPIC registration and insurance verification.
- Acquires and uploads necessary medical records, images and insurance referrals.
- Orients patient to MyChart and telehealth visits, provides general wayfinding.
- Instructs patient on scheduling details and preparation for testing.
- Assists with hospital transfers and direct admits.
- Proactively manages concerns and shares relevant information with care teams; rotates to front desk as needed.
- Demonstrates the highest level of discretion and exemplary customer service.
- Continuously develops innovative ways to optimize patient experience.
- Has excellent verbal and written communication skills and proven organizational abilities.
- May include responding to after-hours calls
- High attention to detail and conscientious attitude to follow-up and complete enrollment details in two separate electronic platfoms - EPIC (clinical) and Salesforce (sales and membership).
Minimum Qualifications
- High School diploma or GED.
- Four years of relevant experience.
Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
13297
CA
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.