Application Support Analyst - Animal Care Program

City of Hope

Duarte, CA

ID: 7107491 (Ref.No. 10018223)
Posted: August 8, 2022
Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Under the supervision of the Center for Comparative Medicine/Animal Care Program Business Manager, this position is responsible for the design, implementation, and maintenance of the Animal Vivarium system.  Works with developers to provide database services, queries and reports for multiple projects. With an eye toward long-term maintainability, uphold database quality assurance and authenticate system updates.  Ability to create and facilitate system best practices training for ACP staff and research personnel. 

Key Responsibilities include:

  • Works closely with developers in database design/optimization for multiple system applications.  Reorganizes database structure, if necessary, to improve performance.  Makes recommendations regarding the purchase of additional hardware to improve performance.
  • Monitors database environment to ensure system is performing efficiently under the supervision of the Business Manager.
  • Develops, manages, and coordinates all system training needs for ACP staff/research personnel and maintains all training records.
  • Introduces new users to system and administers training.
  • Coordinates and implements quality assurance program that detects and resolves system shortcomings and training needs to preserve system data.
  • Troubleshoot user/system errors, address technical malfunctions and provide system training as needed.
  • Monitors and tunes database performance; controls and screens user system access.
  • Plans for backup and recovery of database records.
  • Produces appropriate technical documentation.
  • Attend database-related conferences.
  • Mentors colleagues in these areas of technical expertise.
  • Maintains professional growth and development and keeps abreast of latest trends in area of expertise.
  • Maintains a positive image when dealing with department personnel and other City of Hope Employees.
  • Performs special projects and other related duties as assigned or requested. 

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.  Practices a high level of integrity and honesty in maintaining confidentiality.  Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

  • Associate’s Degree in Computer Science or related field.  Experience may substitute for minimum education requirements.
  • 3 to 5 years of applicable experience in a laboratory animal research setting.
  • AALAS certified at Assistant Laboratory Animal Technician level (or obtained within 6 months of hire).

Preferred experience, certification and training:

  • Laboratory animal care and medicine.
  • AALAS certified at Laboratory Animal Technician level.
  • Strong interest in laboratory animal research.

Additional Information:

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.  


City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.