Financial Counselor

East Carolina University

Greenville, NC

ID: 7075532
Posted: February 26, 2021
Application Deadline: Open Until Filled

Job Description

Organizational Unit Overview
Clinical Finance and Business Support Services/Group Practice Administration is responsible for the clinical and administrative oversight of the group practice for ECU Physicians. The practice is comprised of approximately 360 faculty physicians, 52 contracted providers and employs a diverse clinical support staff of more than 1,200 individuals, of which approximately 350 employees are working within revenue cycle operations The practice provide approximately 550,000 outpatient, 155,000 emergency room and 126,000 inpatient services annually to nearly 160,000 patients. Clinical Finance and Business Support Services reports to the ECU Physicians (ECUP) Executive Director and ECUP Chief Financial Officer to support key fiscal and operational components of the clinical practice and revenue cycle operations. These include direct management responsibility for staffing and operations in the centralized functions of the Central Billing Office (CBO) and oversight for decentralized activities. Centralized functions include: Payor Contracting and Evaluation, Regulatory Compliance and Credentialing; Computer System and Procedure Training; Insurance and Patient Billing, Follow-up and Collections; Cash Management of Professional Fee Revenue; Business Intelligence Services such a Reporting and Analytics; Coordinated Patient Access Support; and Contact Center Decentralized functions include: Registration, Referral Management, Pre-Service Financial Preparation; Service Identification and Reconciliation; Coding and Charge Entry; and Project Management and Process Improvement.

Job Duties
This position is located in the Brody Outpatient Medical Center and is responsible for the financial screening of all new patients, self-pay patients, patients with self-pay balances, patients with delinquent accounts, and patients with a specific diagnosis that may qualify for federal or state-funded programs. The person in this position has to have in-depth knowledge of the EPIC Electronic Health Record, insurance verifications, a scheduling application, and online coverage verifications. This person also has to be knowledgeable of all Patient Access Services roles (front desk, scheduling, referral coordinator, etc.).


The ECU Brody School of Medicine is affiliated with Vidant Medical Center. Vidant Medical Center is the flagship hospital for Vidant Health and serves as the teaching hospital for the Brody School of Medicine at East Carolina University.

Minimum Education/Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation

Preferred Experience, Skills, Training/Education
Preferred Education and Experience: Associate Degree in Medical Office Administration, Business Administration, Healthcare Management Technology or other related degrees from a 2-year program with 3 years of progressive experience in healthcare preferably in an academic setting or 5 years of experience in a Patient Access or related healthcare division.

License or Certification required by the Department

Special Instructions to Applicant
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Applicants must be currently authorized to work in the United States on a full time basis.


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