Program Coordinator, Executive Education

Harvard University

Boston, MA

ID: 7065543
Posted: March 25, 2020
Application Deadline: Open Until Filled

Job Description

Job-Specific Responsibilities

HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world’s best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS Executive Education offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS Executive Education delivers over 130 intensive educational programs to 12,000 + participants annually. Programs are fully-immersed, living-learning experiences designed to provide networking opportunities and engaging conversations. Many participants build connections and friendships here that last decades, even a lifetime.

Program Coordinator Job Responsibilities:

As a member of the Executive Education Program Delivery team, the Program Coordinator works collaboratively on a team of three, consisting of another Program Coordinator and Program Manager. The Program Coordinator is responsible for pre-planning through delivery of Executive Education programs, coordinating all logistics, on-site delivery, and day-to-day operations for the team's assigned portfolio of programs.

Program Coordinators will:

Work closely with faculty to confirm session details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session
Serve as the primary contact for faculty and participants for all pre, during and post program related support
Work closely with other HBS support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support
Coordinate and administer program schedules for domestic and international programs
Assemble and maintain participant websites for each program
Coordinate experiential learning exercises and team building activities
Maintain records to document faculty material, participant feedback, schedules, vendors and evaluations associated with program delivery
Coordinate program logistics for meals, housing and special events, both on campus and at local venues
Use Salesforce to track and manage participant enrollment and cancellations, and other program related data
Coordinate, process and track program purchases and other expenses
Staff the program office when programs are in session
Collaborate with other Exed teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.
Support the larger program delivery team in “all hands on deck” activities
Support other projects, department wide initiatives, and other responsibilities at the discretion of the program manager and program delivery directors

As a Program Coordinator you will have the opportunity to strengthen and expand your administrative and customer service skill set, while immersing yourself in a rewarding and engaging professional experience.

Basic Qualifications

2+ years of experience in a service organization. Willing to work flexible hours and weekends in support of program delivery. This position may also include domestic or international travel depending on program needs.

Additional Qualifications

BA/BS or equivalent preferred.

Many HBS employees are eligible for Flexible Work Arrangements, including a work from home day, which may be explored during the interview process.

This position requires a team player with a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, customer-oriented, high-energy environment. Demonstrated ability to think quickly, manage multiple priorities and generate solutions when unexpected problems arise. Candidates must show strong verbal and written communication skills.


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