Vice President for Student Services

Irvine Valley College

Mission Viejo, CA

ID: 7065425 (Ref.No. 4579)
Posted: March 17, 2020
Application Deadline: Open Until Filled

Job Description

10-Irvine Valley College
Classification Benefits:

The District provides California State Teachers Retirement System (STRS), and offers a comprehensive package including holidays, sick, vacation, and personal necessity time; and, insurance benefits which include medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, a long-term disability income-protection plan, and a legal plan. All premiums are fully paid by the District.

Summary Description:

To provide leadership, direction, management, supervision, evaluation mentoring and coaching for all Deans and Managers who oversee the functions, programs, services and activities related to Student Services at a community college, such as counseling, admissions and records, enrollment, self-guided placement, financial aid, international student program, articulation, student development, student equity, student health and wellness center, outreach, veterans services and special programs, and services such as Extended Opportunities Programs and Services (EOPS), Disabled Student Programs and Services (DSP&S), CARE program and CalWORKs program and related support services; select, assign, orient, supervise and evaluate the performance of assigned academic and classified administrators and support staff; ensure that all work is performed in accordance with District policies, administrative regulations, educational goals and objectives and legal requirements; serve as the Title IX Coordinator, and depending on campus need may serve as the 504 ADA Coordinator and hearing officer for student discipline appeals or other issues unresolved at the dean level.

To foster a culture of collaboration, mutual respect, equity and inclusion, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of fairness, inclusion, equity, high quality customer service and innovative services.


Receives direction and evaluation from the President of assigned college.

Directs assigned academic deans, classified and academic directors, faculty and administrative support staff.

Knowledge of:

Cultural competencies and issues relating to race and equity.
Budget preparation, implementation and administration for large, multi-faceted Student Services programs.
Collective bargaining, contract negotiations and employee grievances at the community college level.
Current and innovative trends in academic, vocational, community, contract, and online education, including non-traditional methods of instruction.
Current management information systems, functions, operations and equipment, including hardware and software applications.
Development, implementation and evaluation of a comprehensive college Student Services program.
District organization, operations and objectives.
Goals and objectives of the College/District educational master plans.
Interpersonal skills including tact, patience and diplomacy.
Legal requirements and District policies related to the development and implementation of a community college Student Services program.
Local, State and federal laws, codes and regulations governing a California community college district,
Matriculation requirements and articulation agreements.
Modern student services methodologies.
Needs, interests and concerns of various groups of community college students.
Oral and written communication skills.
Policies, objectives, procedures, organization, operations, guidelines, programs and services applicable to the administration of the Student Services program of a community college.
Principles and practices of effective leadership, management and supervision.
Principles, theories and practices of effective leadership, management and supervision specifically related to the Student Services division of a community college.
Programs and services of a community college district.
Progressive discipline procedures and documentation.
Public speaking techniques.
Roles of developing technologies in learning and administration.
Shared governance at the community college level.
Sound fiscal management policies as related to public institutions.
Student enrollment trends and demographic statistics of the community.
Student Services programs and services.
The role of community colleges in economic development.
Trends in community college education.

Ability to:

Adhere to negotiated collective bargaining agreements as mandated for California community colleges.
Analyze complex financial, statistical and narrative data regarding the college’s Student Services program.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Assure compliance with local, State and federal laws related to community college Student Services.
Assure the development, approval and administration of a consolidated and balanced annual budget(s) according to legal timelines.
Assure the preparation, maintenance and retention of all required District reports, files and data.
Be fiscally responsible, resourceful and creative in ways that will generate new revenue.
Build a sense of community within assigned area of the college and establish viable linkages with external communities.
Communicate effectively with diverse constituencies within and outside the college.
Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.
Confer with community business leaders and others regarding funding sources and cooperative Student Services relationships.
Create and maintain administrative and faculty environments that encourage and support cultural sensitivity, value equity and diversity, and support innovation.
Delegate authority and responsibility to subordinates effectively.
Demonstrate dynamic, well-organized and visionary leadership.
Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
Develop and maintain a visible presence on the campus and in the community.
Develop, implement and promote innovative and supportive learning resources as an integral part of the Student Services program.
Direct the development and implementation of current, balanced and innovative curricula and curricular activities.
Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.
Establish and maintain a climate of trust, respect and collegiality.
Establish and maintain cooperative and effective working relationships with those contacted in the course of work.
Exercise initiative and work independently with little or no direction from the President.
Identify needs and priorities and make decisions in a climate of competing interests.
Listen intently and communicate effectively with others in an inspirational, open and responsive manner.
Maintain current knowledge of innovative programs and non-traditional approaches to education in relation to the student services needs of the larger community.
Maintain current knowledge of the educational needs of the community.
Maintain rapport with faculty and staff at both college and district.
Make effective public presentations.
Plan, organize, direct, administer, review and evaluate the college’s Student Services programs, resources and activities.
Prepare oral and written reports and recommendations.
Prepare, review and analyze complex financial, statistical and narrative data regarding assigned area of the college.
Provide leadership and direction to academic and classified administrators and support personnel in developing, implementing and evaluating Student Services programs, services, resources and activities for students at an assigned community college.
Relate effectively to people of varied academic, cultural and socioeconomic background using tact, diplomacy, respect and courtesy.
Remain student oriented, listening to and caring about students’ needs and concerns; demonstrate that students’ needs come first.
Select, train, lead, mentor, direct, supervise and evaluate the performance of subordinates effectively.
Serve as a member of the President’s leadership team.
Train, supervise and evaluate the performance of assigned personnel.
Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.
Understand and implement mandated shared governance.
Work effectively with diverse populations, maximizing the benefits of diversity.
Work to ensure that staff and faculty demographics represent and mirror student demographic at the college. Support this effort by developing and supporting policies and practices that will enhance the ability to increase opportunities for diverse staff, students and faculty.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


An earned master’s degree from an accredited college or university in education, counseling, business or public administration or related field. An earned doctorate is preferred.


A minimum of five years of increasingly responsible experience managing Student Services programs at a community college or other institution of higher education, including at least three years’ experience managing large budgets and at least five years of student services experience

License or Certificate:

A valid California driver’s license is highly desirable.

Conditions of Employment:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Duties are primarily performed in an office administrative office environment or in meetings at a college, district or community location. The incumbent is subject to frequent interruptions and contact in person and on the telephone with executives, administrators, faculty, members of the Board of Trustees, community and State and federal leaders and the general public. Frequently must travel to other offices or locations to attend meetings and conduct work during day or evening hours.

Physical Demands:

Typically must sit for long periods, walk short distances on a regular basis, see clearly to read normal and fine print and operate computer keyboard, speak clearly and distinctly to provide information in person or on the telephone, hear and understand voices over telephone and in person to exchange information and make presentations, use hands and fingers to operate an electronic keyboard or other office machines, travel to various locations to attend meetings and conduct work and lift, carry and/or move objects weighing up to 10 pounds. Must remember key information and concentrate for long periods of time.

Duties and Responsibilities

Serve as a member of the President’s Executive Council and participate in establishing and achieving institutional goals in accordance with the State Chancellor’s Vision for Success, Guided Pathways and the District’s and college’s strategic plan, educational master plan and facilities master plan; direct the development of short- and long-range plans for Student Services in coordination with leadership of other College departments; support College accreditation and assist in the attainment and maintenance of accreditation for all programs; assist the President as requested; serve as chief administrative officer in the absence of the President as instructed.

Formulate, develop, implement and review a broad variety of policies, regulations, standards and outcomes to assure that students are afforded optimum student services while pursuing educational interest areas and overall academic goals

Direct and participate in the efforts and activities of assigned strategic planning committees, task forces and work groups; delegate responsibility to subordinates for representing the college’s interests in the local community and at State or national meetings; review and evaluate information, factual summaries and recommendations from work groups and team leaders.

Preside over meetings of Student Services administrators which include managers, classified staff and counseling faculty; oversee divisional reviews and serve as ex-officio member of division groups in matters pertaining to Student Services programs and services; provide innovative ideas and initiatives, leadership and direction in the development, implementation, interpretation and evaluation of balanced and innovative Student Services programs, services, activities and opportunities to ensure they are available for students with a wide variety of needs.

Provide administrative oversight in student services strategic planning, the development and implementation of student services objectives, program and administrative unit reviews, student services accreditation narrative and student services educational master plan narrative, the development of schedules and locations for all Student Services programs; establish and administer orientation program for new Student Services personnel; oversee and approve staff development activities; monitor staff workloads in consultation with the division deans; advise staff on work methods, regulations and strategies.

Work with Student Services deans, directors, managers and coordinators to review, study, develop, modify and enhance assigned programs and improve Student Services; review and evaluate staff recommendations and encourage expansion of the Student Services program to meet the diverse needs of all students, with a specific emphasis on disproportionately impacted students and those students experiencing non-academic barriers such as food insecurities-also including new, transfer, re-entry, foster youth, homeless, veterans and high school advanced placement students; supervise all matters relating to College Student Services both at Irvine Valley College and ATEP, including evening, weekend, and summer operations.

Evaluate enrollment trends and monitor the enrollment management plan; provide administrative input to institutional enrollment management efforts, guide work to develop and monitor a student services communication plan to support college-wide enrollment management efforts.

Confer with College administrators and others regarding management issues involving Student Services programs and services of the College including recommendations for new or revised policies and procedures; assure that all areas of the Student Services program interface effectively and are appropriately integrated with other college programs; assure the integration of student services programs and instructional programs such as student equity, student success, self-guided placement and basic skills programs.

Develop, analyze and prepare annual budgets for the College’s Student Services programs; prepare and submit recommendations and justifications, as requested, for specific requests; monitor budget for part-time counselors and other Student Services support staff; evaluate Student Services equipment and facilities; and recommend improvements, enhancements and the purchase of new or the replacement of student services facilities, equipment and materials as appropriate.

Represent the College to local, State and federal governmental bodies and agencies involved in creating, developing, modifying and evaluating Student Services programs and services for community college students.

Assure compliance with all applicable laws, rules, regulations and restrictions related to Student Services programs, services, operations and expenditure of budgeted funds; assure that the highest legal and ethical standards are adhered to and clearly communicated to assigned personnel.

Review and evaluate effectiveness of Student Services personnel, programs and services; assure development and implementation of supplemental programs and services which are efficient, effective and responsive to the needs of the community and College; recommend operational changes and improvements as appropriate; ensure that all Student Services programs are developed and evaluated through an equity lens to enhance fairness, access and the delivery of services to all students.

Assure the timely and accurate collection, compilation, preparation, duplication and submission of data, records, reports, summaries and funding projections; review reports related to the financial resources for assigned programs and services; assure that human and financial resources are allocated efficiently and effectively; prepare and submit program materials to external agencies for review and approval as needed; compile and distribute periodic reports to State agencies, boards and accrediting associations; prepare an annual report on the status of Student Services programs for submission to the President.

Provide leadership, administrative direction, supervision and evaluation to all assigned academic deans, classified directors, faculty and support staff; develop, implement and review expectations for performance and standards of excellence consistent with established College and District goals and objectives; provide for staff participation in achieving established goals and objectives for assigned services; recommend changes or reorganization in assigned areas as appropriate to increase efficiency, effectiveness and quality of Student Services programs and services.

Set priorities and foster plans for the recruitment, and professional development of assigned personnel; provide advisory recommendations to the President regarding the appointment of full-time and part-time counselors and other professional staff.

Interview, recommend and oversee hiring of assigned academic and classified personnel; train, guide, mentor, coach, supervise, support and evaluate the performance of direct subordinates; delegate and review assignments and projects; establish and monitor timelines and prioritize work; establish clear expectations for effective performance; evaluate work products and results; recommend transfers, reassignment, termination and disciplinary action; motivate staff and resolve conflicts between and among faculty, staff, and management; and promote an environment of cooperation, collaboration and mutual support among all campus staff and faculty.

Attend Board meetings as required and make oral presentations concerning Student Services as needed; confer with College and District administrators regarding Board agenda items and management issues involving assigned programs and services, including recommendations for new or revised policies and procedures; and assure that all Board policies, administrative regulations and legislative directives are carried out in Student Services when applicable.

Coordinate effective public information activities regarding Student Services in cooperation with the College’s Public Information Officer; represent the College in the community and build partnerships with other educational institutions, business interests and service organizations; interact with leaders of the business and social communities of the College to identify and communicate emerging programs and services, trends and seek alternative funding sources for Student Services; encourage Student Services personnel to envision and develop new concepts, funding, approaches, methodology and concepts.

Perform related duties as assigned.

At the South Orange County Community College District, our goal as an academic community is to sustain a working environment that fosters and celebrates diversity, promotes and rewards excellence, and is welcoming to all. An exemplary academic community promotes an inclusive environment that best prepares our faculty, staff, and students to live, work, and contribute in a global society. The Plan reflects the District's commitment to equal employment opportunity and outlines the active steps that ensure nondiscriminatory practices.


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