Front Desk Specialist I - Patient Business Services (90002121)

Baylor College of Medicine

Houston, TX

ID: 7063986 (Ref.No. 3203-en_US)
Posted: February 19, 2020
Application Deadline: Open Until Filled

Job Description

Job Purpose

Primary responsibility to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. Individual is customer service oriented, experienced and knowledgeable offront desk duties for multiple payers and patients.

This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The individual interacts with patients, employees, management, and other support and professional staff. The individual should know how to interact professionally verbally and via written coorespondence. The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal techincal skills.

Job Duties
  • Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC.
  • Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
  • Collects patient copays.
  • Responsible for daily reconciliation of all payments and petty cash.
  • Informs patients of any visit delays.
  • Answers any questions received at the front desk.
  • Attends Front Desk team meetings
  • Manages patient appointments and may schedule follow up visits.
  • Responsilbe for distributing patient documents and scanning documents in EPIC.
  • Ensures charge tickets are marked and records all charges captured by physician on department charge tickets.
  • May pre-certify patient insurnace for clinic procedures.
  • May provide instructions to patients concerning testing and surgeries.
  • Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
  • Acts as liaison between patient, clinical staff and physician regarding questions.
  • Answers telephone and routes calls to the appropriate individual.
  • Provides varied, job-related administrative support as needed.
  • May correspond with insurance companies regarding patient accounts.
Minimum Qualifications
  • Education Required: High school diploma or GED.
  • Experience Required: One year of relevant experience.
  • Certification/Licenses/Registration: None Required.

 

 

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 3203

 



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.



 

Apply Now

Please mention to the employer that you saw this ad on UniversityJobs.com