Quality Analyst

City of Hope

Duarte, CA

ID: 7063729 (Ref.No. 10005126)
Posted: February 15, 2020
Application Deadline: Open Until Filled

Job Description

About City of Hope City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment. Position Summary The Quality Analyst is an organized and efficient individual who performs diverse quality, regulatory, and administrative functions in support of the Department of Pathology and select Community Practice Laboratories. Provides accurate, reliable, courteous, and timely reports, dashboards, and services that provide succinct and meaningful information to assist the department in improving the quality and flow of care provided to our patients. Responsibilities include data analysis and visualization of quality metrics used for continuous performance improvement and monitoring; maintaining laboratory licenses, certificates, and accreditations; site administration for multiple electronic and web-based quality management and quality systems programs; acting as a resource for the creation of document and form templates; maintaining a current list of approved reference labs; managing proficiency testing orders and distribution of paper and electronic communications from providers; and assisting with development and administration of the Clinical Laboratory Education program. This position also manages contracts and invoices and provides meeting support and arrangements for the Transfusion Medicine Administration and Quality sections within the Department of Pathology. The Quality Analyst works closely with the Department Quality Chair, laboratory leadership, and various IT teams using effective communication and establishing relationships while also being sufficiently resourceful and assertive to obtain cooperation and deliverables to accomplish tasks. Key Responsibilities include Quality Assessment & Metrics: Manages the input, throughput, and output of data for quality performance for the Pathology Quality Program. Works closely with laboratory personnel and IT staff to obtain data from a variety of sources including laboratory information systems (LIS), electronic health records (EHR) and other means of data collection. Uses computer-based resources to analyze and create reports for process performance, including key performance indicators and monitors, process improvement Quality Management Systems Administration: Site administrator for multiple programs, such as MediaLab, CLSI, CAP, COLA, Laboratory SharePoint, and Everbridge. Responds to requests and changes for access and assigns appropriate levels of permissions to staff. Assists with the creation of user resources (e.g., forms, job aids, and training materials). Maintains supplier/vendor qualification list, primarily for reference laboratories; verifies licensing and, in coordination with laboratory leadership, obtains and evaluates performance data. Regulatory Affairs: Gathering and summarizing data for facility licenses, accreditations, registrations, and certifications (LARC) for the Department of Pathology and Community Practice nonwaived testing laboratories. Maintains a database of all LARC and tracks due dates. Responsible for timely submission of LARC renewal packets. Creates processes and tools for data collection and submission to agencies, including personnel rosters, test activity menus, and analyzer lists; makes updates, as needed, to maintain accurate information. During on-site surveys (e.g., CAP, AABB, CDPH-LFS, and FDA) act as a scribe and runner. Places proficiency testing (PT) orders for the Department, and distributes paper and electronic communications from PT providers . Project Management: Develops and/or builds new databases using programs such as SharePoint and SaaS systems as needed for various tracking and monitoring functions, such as supplier qualification and nonconforming events. Education Program Coordination: Assists with the growth and management of the Clinical Laboratory Education program. Prepares announcements, interacts with speakers, obtains required documentation for presentations, submits documentation to continuing education accrediting agency. Reserves rooms and A/V resources. Sends regular communication to staff regarding program offerings. Contract and Invoice Management: Manages contracts for the Transfusion Medicine Administration and Quality cost centers, including processing and tracking; may be tasked with obtaining quotes. Processes invoices and check requests for payment. Creates requisitions for office supplies and other miscellaneous orders. Resource for internal workflows in PeopleSoft ERP. Qualifications Basic education, experience and skills required for consideration: BA/BS in healthcare, biological science, business, quality, or IT related field Three years of analytics related experience Preferred Courses/Training: Quality Management, Project Management, Statistical Analysis Pref. Certification/Licensure: Lean/Six Sigma certification, Quality certification, project management certification Preferred Experience: Data analytics and process improvement in a healthcare setting using Epic or other EHR Advance Excel skill set. Master’s degree

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.


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