Sr Cross Funct IT Support Spec

University of North Texas System

Dallas, TX

ID: 7062569
Posted: December 3, 2019
Application Deadline: Open Until Filled

Job Description

Department Summary
Administrative Information Technology Services’ unique role in accomplishing the University’s mission is to provide the primary university-wide, shared resources of computing hardware, software, data and voice communications, and professional personnel on campus.

The Administrative Information Technology Services department is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview
This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will also assist the Cross Function IT Support Supervisor with monitoring servers, technology deployment, and system administration responsibilities. This position will have direct day to day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users. This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus. community. Also, this position will serve in a backup and on-call role for the areas of direct operational responsibility.

Additional Posting Details
Minimum Qualifications
Associate’s Degree in related field and four years of related computing work experience;
or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities
• Prior experience with specific systems, equipment and software may be specified
as needed by department.
• Knowledge of principles of computing and communications networks, and
characteristics of computing hardware and software used in distributed
environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented
information.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy.
Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.).
Knowledge and experience with Windows Server operating systems.
Practical experience with scripting and automation techniques on Windows platforms.
Strong working knowledge of database concepts, including SQL querying and report building.
Considerable experience developing both technical and end-user support documentation.
Prior supervisory experience.
Prior experience with designing and deploying audio-visual and collaborative technologies.
Required License / Registration / Certification
Work Schedule
Mon-Fri 8am-5pm, with after-hours/weekend/holiday on-call as necessary

Driving University Vehicle Yes
Security Sensitive This is a security sensitive position.
EEO Statement
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title Sr Cross Funct IT Support Spec
Physical Requirements Carrying, Kneeling, Lifting up to 10 pounds, Lifting up to 25 pounds, Reaching, Sitting, Standing, Walking, Writing, Grasp, Talk or Hear



 

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