Student Financial Services Advisor

School of the Art Institute of Chicago

Chicago, IL

ID: 7057239
Posted: May 9, 2019

Job Description

For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

Position Summary
Counsels all prospective and enrolled students according to specified guidelines including degree and non-degree seeking. Advises student/parents regarding financial aid, account status and payment procedures.


Counsels all students/parents in all aspects of paying their account balance. This includes assisting students/parents with the financial aid process, informing students about billing procedures, payment plan options and the process for waiving/requesting health insurance (degree students only).
Serves as liaison to students and families in assisting with all aspects of business they are conducting with the Student Financial Services department.
Assists with all facets of financial aid processing through disbursement, including but not limited to providing award estimates, payment plans, removing service holds, satisfactory financial aid progress, processing bills and assisting with appeals.
Responds to specific student inquiries about the status of their account through a variety of communication methods used by the department.
Outreach to new and continuing students related to all SFS services, including but not limited to retention, new student awarding and loan processing, satisfactory financial aid progress.
Assists with reviewing and mailing student statements/bills on a monthly basis.
Assists with SAIC and Admissions events. Some weekend/evening and travel required.
Attends workshops and conferences within the field.
Makes recommendations on policies and procedures, content and design of forms, office operations and customer service matters.
Other duties as assigned.
Bachelor degree required.

Experience in federal, state and institutional financial aid awarding, loan certification and federal verification preferred.

PeopleSoft Experience preferred.

Excellent written and oral communication skills required.


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