Patient Journey Transformation Executive Director

The Patient Journey Transformation Executive Director Coordinates and leads the identification and implementation of integrated process improvement and system engineering strategies across patient access, clinical operations and medical group operations that provide optimal patient and team member experience, scalable & financially sustainable operations and patient care differentiators. This responsibility contributes directly to Moffitt achieving its strategic goals.

Position Highlights:

• Strategic Advisor to VP of Ambulatory Operations and Moffitt Medical Group (MMG) VP:
  • Challenges organizational orthodoxies and brings novel approaches for integrated process improvement and system engineering strategies across patient access, clinical operations and medical group operations.
  • Identifies opportunities to improve patient and care team experience, create scalable operational efficiency and increase Moffitt's competitive advantage.
• Collaborates with Key Partners and Stakeholders to identify and implement integrated optimization strategies:
  • Partners with Sr. Director of Patient Access to identify opportunities to improve patient access, eliminate patient access barriers and optimize patient communication channels.
  • Partners with Sr. Director of MMG to drive continuous improvement of provider templates to ensure they meet approved guidelines for access and utilization requirements to maximize flexibility of operations and appointment availability.
  • Co-Leads development of digital front door strategy and roadmap working in conjunction with Key Partners/Stakeholders.
  • Leads development of ways to ensure accurate, standard, and efficient workflows, in partnership with Key Stakeholders.
  • Ensures that a robust set of both process and outcome metrics are utilized to monitor operational effectiveness and strategic impact
• Accountable for providing central expertise and support of institutional strategic projects aimed at transforming the patient's cancer care journey.

The ideal candidate will have the following experience:

• 10 years patient access, academic multi-specialty physician practice management, hospital revenue cycle, or process improvement (with 5 years within healthcare process improvement); with a preference for a complementary blend of patient access, physician practice management and process improvement experience
• 7 years at manager or director level
• 5 years oversight of implementing a portfolio of access, revenue cycle, physician practice or other healthcare related strategic projects

A successful candidate will demonstrate:

• Applied knowledge of complex process improvement techniques such as Lean and Six Sigma
• Patient Access Services/Physician Practice subject matter expert – with current knowledge of industry trends, practices and technologies
• Strong leadership, facilitation and collaboration skills
• Ability to influence, initiate, and accept change, and address complex, multi-faceted questions and issues.
• Advanced analytical and process analysis skills (capacity, queuing, staffing, modeling, etc.)
• Demonstrated ability to scope/plan, design and execute projects.
• Strong problem solving, critical thinking, and process improvement skills.
• Excellent communication skills including ability to be clear, concise and professional in a variety of settings (meeting facilitation, training, presentation delivery, and providing constructive feedback)
• Ability to thrive in a highly collaborative team environment that promotes shared ownership.
• Interpersonal skills and a demonstrated ability to manage conflict situations as well as a demonstrated record of responsible actions.
• Self-motivated with ability to prioritize and work independently with little to no oversight.
• Ability to lead teams of direct reports and/or with team members from other departmental functions in highly matrixed organization.
• Advanced features of Microsoft Excel, Visio, PowerPoint
• Enterprise Information Management leadership and Customer Relations Management platform experienced preferred.

Minimum Education and Credentials:

• Masters Degree, MBA, MHA, MEM, or MSIE
• Lean/Kaizen or Six Sigma Certification, Project or Portfolio Mgmt (PMP/PfMP), or Agile Certification preferred